New Job Bilingual Patient Access Navigator (Pan) - Quebec In Quebec

Bilingual Patient Access Navigator (PAN) - Quebec
Bilingual Patient Access Navigator (PAN) - Quebec

Bilingual Patient Access Navigator (PAN) - Quebec

Company : Jobssummary / Indeed
Salary : Details not provided
Location : Quebec

Full Description


You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Bilingual Patient Access Navigator (PAN) - Quebec

Remote work with occasional ad hoc travel to see customers (physicians). You will also be required to attend meetings in person at our Mississauga office on occasion.

Reports to: Patient Access & Reimbursement Sr. Manager


What you will do

Let’s do this. Let’s change the world. In this vital role you will join our Patient Services team and deliver operational excellence of our national patient access and support services. As part of Amgen Entrust Patient Support Services, this role will be responsible for supporting patients, and their health care providers, to access Amgen therapy and associated support services.


  • Enrolling and onboarding patients into the Amgen ENTRUST Patient Services Program

  • Liaise with patient’s relevant health care providers and payor (public/private) to support patient’s access to therapy and support services.

  • Able to work collaboratively with:

    • Amgen Patient Services Team members and cross-functional partners who have roles supporting the patient journey

    • Third Party PSP team members at Patient Program HUB and other decentralized PSP partners

  • Establish milestone and checkpoints to ensure successful work/project completion; follows up on work efforts and takes corrective steps when needed to ensure work remains on track

  • Responsible for supporting patients to navigate reimbursement access for their prescribed Amgen therapy, including, reimbursement investigation, facilitating insurance coverage documentation, coordination of benefits, & financial assistance

  • Coordinate Free of Charge Goods (FOCG) for patients who are eligible

  • Coordinating bridging to reimbursement for patients who meet eligibility requirements

  • Facilitate patients access to reminder services

  • Coordination with other approved Amgen 3rd Party Patient Service Providers to support:

    • Schedule lab testing at the request of a prescribing HCP

    • Coordinate and/or scheduling injection training resources

    • Coordinate infusion services

  • Adhere to Amgen pharmacovigilance policy for reporting AEs (adverse events) and PCs (product complaints)

  • Ad hoc travel for customer visits to physicians


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The service based professional we seek is customer focused with these qualifications:

Basic Qualifications:

  • Bachelor’s degree

  • Bilingualism in English and French (oral, written, reading comprehension)

Preferred Qualifications:

  • 2+ years of patient support/reimbursement experience or 3 years of relevant work experience in a “high service culture”

  • Experience with Patient Support Programs

  • Organized and detail oriented

  • Experience with Salesforce or other relevant CRM systems

  • Multi-tasking, prioritization and proactive problem-solving abilities

  • Strong verbal and written communication skills

  • Customer focused with strong service-based mindset

  • Proven ability to collaborate and work in teams to achieve results in a complex, fast-paced service environment

  • Experience with Windows based applications (e.g., Word, Excel, Outlook)


Some of the vast rewards of working here

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

  • Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey

  • A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

  • Generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits—with compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancers, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.