New Job Program Assistant Community Standards In Ontario

Position Summary

Reporting to a Manager of By-law Education & Enforcement, the Intern will provide program related assistance to the Community Standards Division (By-law Education & Enforcement, Adjudication and Policy Licensing Sections Position primarily is located in office – hybrid work or work from home is not an option at this time.

Key Duties and Responsibilities

• Log calls, inquiries and services requests, record pertinent information, schedule appointments and assign tasks as appropriate
• Provide front-line customer service for phone, email and walk-in inquiries and service requests
• Follow and reinforce all policies and operating procedures, including protocols for opening and closing the reception area
• Position is required to provide daily back-up support to Reception for breaks and absences.
• Use enterprise software systems (e.g., ActiveNet, Maximo, AIMS and Energov) to file work orders, log service requests, and/or input program registrations as applicable
• Provide administrative support for the City’s Permit and Pay Parking Program
• Provide back-up support for CSR’s of other Community Services Sections and Divisions

Education and Experience

• Recent graduate (within one year), or currently enrolled in college or university program. - Specifically – Business Administration, Police Foundations or Paralegal program.

Required Skills/Knowledge

• Demonstrated ability to communicate effectively both verbally and written.
• Strong knowledge of Microsoft Office Suite, Excel and Word
• Strong organization skills and the ability to manage multiple tasks and the ability to prioritize are a requirement.
• Ability to work with minimal supervision.
• The successful candidate should be an enthusiastic and creative team player.
• Effective interpersonal skills and demonstrated ability to establish and maintain positive and professional relationships with a wide range of stakeholder groups.
• Demonstrate the City's corporate values.
• Provide own transportation to work and to attend and support community engagement activities.

Leadership Competencies