New Job It Service Management Advisor In Northwest Territories

IT Service Management Advisor
IT Service Management Advisor

IT Service Management Advisor

Company : Government of the Northwest Territories
Salary : $95,000–$114,000 a year
Location : Northwest Territories

Full Description

Department Information

The Department of Infrastructure (INF) provides high quality services to the public and Government of the Northwest Territories’ (GNWT) departments, boards and agencies including the planning, design, construction, acquisition, operation and maintenance of public transportation infrastructure and the buildings, works and equipment required for the GNWT to deliver its programs and services. INF makes essential petroleum products available for sale to the public where these products are not provided by the private sector, and promotes the development and increased use of energy efficient technologies. INF also regulates electrical and mechanical safety services and licenses individuals and vehicles operating in the territory.

For more information please refer to the Department of Infrastructure website at

Job Information


Located in Yellowknife and reporting to the Manager, Client Services, the IT Service Management Advisor provides expertise, advice and recommendations to TSC management and staff to ensure a holistic client-focus approach to service management and communications across the TSC.

The TSC provides information technology (IT) services and support to over 6000 staff in GNWT departments, boards, agencies, health authorities and marine transport services. Key TSC services include desktop support, application hosting, data storage, telephone services, infrastructure management and security, electronic mail, video conferencing, mobile devices IT procurement, licence management and network services. The IT Service Management Advisor must maintain an understanding of all TSC's processes and services to provide context for communications to this diverse audience.

Effective service management and communications is critical to the success of continuous improvement of the TSC's relationships with clients. Activities carried out by the TSC can have significant impacts on departmental operations and must be effectively managed and communicated. A variety of communication media types (e.g. web, email and print) are used, following GNWT policies, guidelines and standards from the Corporate Communication's Visual Identity Program (VIP) and Consistent User Experience (CUE) web standards.

The incumbent works closely with the TSC management team, Senior Project Managers and technical staff and other departmental communications and subject matter experts to ensure a full understanding of service management processes and TSC services that need to be managed and communicated within TSC and to external TSC clients.

Typically attained by:

A diploma or degree in a specialized communications discipline such as communications, public/media relations or related field requiring excellent writing skills, combined with a minimum of five years' experience in the communications or IT service management field, or an equivalent combination of education and experience. IT Infrastructure Library (ITIL) certification with a focus on service management processes, as well as graphic and web design experience using industry-standard software and technology are considered as assets.

GNWT Inquiries

Inquiries Only:

Department of Finance
Government of the Northwest Territories
Tel (867) 767-9154 Extension 14106
Fax (867) 873-0445
[email protected]

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.