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| call centre agent - customer service |
call centre agent - customer service
Company : Worx Ltd
Salary : $19–$21 an hour
Location : Alberta
Full Description
- Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: 2 years to less than 3 years
- or equivalent experience
- Urban area
- Business sector
- Private sector
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Perform general office duties
- Receive and log complaints
- Receive payments
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- Driver's validity licence check
- Own transportation
- Own vehicle
- Valid driver's licence
- Attention to detail
- Fast-paced environment
- Overtime required
- Repetitive tasks
- Tight deadlines
- Work under pressure
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Group insurance benefits
- Work Term: Permanent
- Work Language: English
- Hours: 40 to 44 hours per week