New Job Appeals Specialist In Ontario

Appeals Specialist
Appeals Specialist

Appeals Specialist

Company : Jobssummary / Indeed
Salary : Details not provided
Location : Ontario

Full Description

Job Description:
Appeals Specialist
Temporary Full-time Duration of up to Twelve (12) Months
Human Services – Social Development, Planning and Partnerships

Reporting to the Supervisor, Collection and Appeals you will be responsible for conducting in depth case reviews in response to applicant/recipient, external, internal, political and motions to change and represent the Region of Peel at appeal hearing and/or make recommendations regarding decision to the service manager and to represent the participant, the Region and the Ministry of Children, Community and Social Services to resolve motion to change issues.


  • Reviews appeals and completes an in depth review of the decisions made by the program administrators to ensure the decisions are made in compliance with the appropriate Human Services legislation or program.
  • Conducts research, interprets legislation, policies and procedures, and analyzes individual appellant situations in order to provide decisions on appeals or motions to change.
  • Gathers facts or information regarding an appellant’s request and researches an appellant’s background, considers legislations, policy, and precedence in making recommendations on appeals or motions to change.
  • Conducts telephone interviews with appellants, lawyers and Social Benefits Tribunal and makes an assessment of the validity of an appeal or enquiry. This interview may involve mediation between parties to see if the appeal can be resolved in part or in full.
  • Represents the Region of Peel’s interest at quasi-legal proceedings. May be required to summons witnesses for these proceedings.
  • Evaluates Social Benefit Tribunal decisions and determines if a reconsideration or review is further required.
  • Completes MFIPPA reviews involving Social Assistance files, prepares written responses to reviews and represents the Region of Peel at Provincial Court where information has been subpoena.
  • Provides expert professional advice, guidelines and interpretation of legislation in areas not always outlined by government legislation to program administrators.
  • Develops and maintains partnerships or collaborative relationships with internal and external contacts in order to achieve objectives.
  • Communicates policy recommendations in collaboration with Policy staff.
  • Prepares detailed documentation and reports related to trends in appeals to assess the effect of process changes.
  • Ensures quality assurance and compliance with the legislations, Regional policies and standards.
  • Prepares and monitors statistics as required.
  • Liaises with community agencies and legal representatives representing the appellant.
  • Obtain legal direction for controversial, complex and/or precedent setting cases.
  • Manages Motions to Change in cooperation with the Recovery unit in order to prepare the Statement of Arrears.
  • Other related duties as required.


  • Graduation from a post-secondary school program with a minimum 2 year diploma or degree in a related field such as Human Services or Administrative Law.
  • Three years of job experience with extensive knowledge of all relevant Human Services Program legislations and regulations (including but not limited to Housing Services Act, Ontario Works legislation, Family Law, Human Rights, Statutory Powers Procedure Act).
  • Excellent knowledge of relevant Human Services Systems and overpayments.
  • Ability to calculate and provide rationale of overpayment for OW, Housing Appeals, Child Support Calculations.
  • Highly developed interpersonal skills (oral and written) to communicate with appellants, witnesses, staff elected and Board officials and to write reports, correspondence, etc.
  • Well-developed organizational and time management skills to deal with regularly conflicting demands, urgent tasks, and unexpected schedule changes.
  • Mathematical skills to calculate case budgets and/or rent geared to income (RGI) calculations according to eligibility criteria.
  • Ability to work independently.
  • A valid driver’s license and access to a vehicle.

Preference will be given to qualified applicants who are currently in the bargaining unit.

This position is a bargaining unit position represented by CUPE Local 966. Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15

In this role you will have the ability to work mostly remote. You will be required to occasionally attend on-site meetings based on operational requirements at the 10 Peel Center Drive, Brampton worksite. Your remote work location must be located within the province of Ontario.
Hours of Work : 35 hours per week
The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview: Our recruitment process will be completed with video conference technology.

If this opportunity matches your qualifications and experience, please apply on-line.

As part of the Region’s ongoing commitment to health and safety, there are enhanced Covid-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.

New employees are required to be fully vaccinated against COVID-19 as a condition of employment. Being fully vaccinated is determined as the status of having received the full series of approved vaccines (both doses of a two dose vaccine series, one dose of a single dose vaccine series) and any additional doses required and approved by Health Canada and having satisfied the full post vaccination period required to ensure vaccination efficacy. The Region of Peel reserves the right to request proof of vaccination at any time. Acceptable proof includes an Ontario Ministry of Health COVID-19 vaccine receipt which you can obtain through the Provincial portal , or other government-issued vaccine passport or certification.

The requirement to be fully vaccinated is subject to the Ontario
Human Rights Code. If you are not fully vaccinated , a documented medical reason provided by a physician or registered nurse and time period for the medical reason may be accepted.
About Us:

The Region of Peel serves more than 1.4 million residents and approximately 173,000 businesses in Brampton, Caledon and Mississauga. We deliver a wide range of resident focused services across the Region.

Our 20-year vision for Peel is “Community for Life.” Our goal is to create a place where everyone enjoys a sense of belonging and has access to the services and opportunities needed to thrive in each stage of their lives. Our 2015-2035 Strategic Plan outlines the work we're focused on to bring this vision to life.

To learn more about the Region of Peel, explore

Additional Information:
The Region of Peel is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

The Region of Peel is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact [email protected]. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.

Please be advised, the Region of Peel uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.