New Job Supervisor, Customer Accounting And Billing In Alberta

Supervisor, Customer Accounting and Billing
Supervisor, Customer Accounting and Billing

Supervisor, Customer Accounting and Billing

Company : Jobssummary / Indeed
Salary : $40.52–$50.87 an hour
Location : Alberta

Full Description

Supervisor, Customer Accounting and Billing
Job Number : 45576

This position oversees the Customer Accounting and Billing functions in Taxation Operations. This team prepares assessment and taxation products for taxpayers (searches, certificates, letters), and also performs time sensitive accounting functions (scheduled billing runs, tax refunds, transfers, suspense account clearing). This team processes tax payments received by mail and maintains search accounts. The Supervisor prepares crucial information required for year-end closing of Corporate Accounts and is a key role in the Branch, liaising with other operational areas (Assessment, Law Branch, Corporate Accounting, OCT, etc) to ensure customer requests are completed in a timely manner and transactions are accurate and appropriately authorized according to legislated requirements, corporate and branch accounting policies and procedures and best practices.

The Supervisor, Customer Accounting and Billing also establishes performance measures, monitors results, standardizes and streamlines processes, and ensures capacity to meet targets through continuous improvement, cross-training and planning for peak periods. Your success will be measured by your ability to achieve results in a respectful, inclusive and service-minded way. With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

  • Establish regular team meetings to monitor the workload, resolve issues, prioritize action requests, and set direction
  • Ensure accounting transactions are prepared and processed according to public sector accounting standards, audit requirements, controls, FOIP and established branch policies and procedures
  • Review and approve work prepared by the team; approve or obtain approvals according to Expenditure Officer Framework
  • Train staff regarding system and procedural changes
  • Ensure property tax and BIA payments made by taxpayers and mortgage companies are applied to tax accounts in accordance with legislation and internal policies and procedures
  • Analyze and reconcile general ledger accounts, and prepare adjusting transactions as needed
  • Reconcile Designated Property Requisition and general ledger account; prepare correcting entries to GL and/or subledger, and remit payment
  • Reallocate account balances upon subdivision to ensure appropriate allocation of property taxes to the correct tax accounts
  • Prepare year end and soft close account reconciliations, working papers and journal entries
  • Liaise with appropriate business areas to resolve system issues with TACS, Bambora, Aperta, Inovah, Tax Certificate website; follow up for corrective action; advise 311 and Edmonton Service Centre and other interested parties of service disruptions
  • Statistical tracking - Performance reporting, EPM, statistics as requested by management
  • Act as subject matter expert in relation to taxation customer accounting policies and procedures
  • Represent the work unit in related projects and meetings (team lead meetings,TACS Working Committee, cross-sectional process reviews, Enterprise Commons, etc)
  • Assist with bylaw preparation by conducting surveys and revenue analyses
  • Oversee the Annual Tax Mail Out, Debit Reminders, Credit Reminders and organize testing, packaging, special notices, and pull lists
  • Perform other related duties
  • University degree (bachelor or applied) in an accounting or finance discipline combined with three years of progressively responsible related accounting/financial experience
  • Accounting designation (CPA) would be an asset
  • One year of supervisory experience
  • Knowledge of International financial reporting standards, generally accepted accounting principles and financial and auditing controls
  • Knowledge of assessment and taxation legislation, and their interrelationships
  • Knowledge of and expertise in the application of accounting or financial systems that maintain financial data and reporting; advanced Google Sheets and/or Microsoft Excel expertise
  • Ability to maintain sustained attention to detail in checking and recording financial transactions
  • Ability to prepare a variety of financial statements and reports
  • Thorough knowledge of corporate financial systems and the inter-relationship to departmental and corporate accounting
  • Hire is dependent on Police Information Check satisfactory to the City of Edmonton
  • Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit
  • Demonstrate the foundational competencies, key behaviors and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit
  • Applicants may be tested

The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here:

The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact [email protected]

COVID-19 Notice: The City of Edmonton has implemented a COVID-19 Vaccination Policy. Employees must be fully vaccinated against COVID-19 and provide proof of vaccination. Employees who cannot be fully vaccinated on the basis of a protected legal ground (e.g. medical, religious) may request an exemption. Please note that this policy applies to all employees, including new hires and volunteers. If your application is successful, you will be asked to provide proof of vaccination or request an exemption.

For more information, please refer to our COVID-19 Vaccination Policy ( and COVID-19 Vaccination Procedure (

Up to one (1) permanent full-time position

Hours of Work: 33.75 hours per week; Monday to Friday

The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

Salary: $40.517 - $50.871 (Hourly); $71,380.820 - $89,621.980 (Annually)

Talent Acquisition Consultant: RM/SG

Classification Title : Financial Analyst
Posting Date : Jan 6, 2023
Closing Date : Jan 13, 2023 11:59:00 PM (MST)
Number of Openings (up to) : 1 - Permanent Full-time
Union : CSU 52
Department : Assessment and Taxation
Work Location(s) : Chancery Hall, 7th Floor, 3 Sir Winston Churchill Square Edmonton T5J 2C3