New Job Billing Representative 1 In Saskatchewan

Billing Representative 1
Billing Representative 1

Billing Representative 1

Company : Jobssummary / Indeed
Salary : $48,132–$60,744 a year
Location : Saskatchewan

Full Description

Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.
Business Unit/Location: – Regina (Head Office)
Work Location: 100% in the office
The Billing Representative I is responsible to process payments, set up payment plans and interact with brokers, customers and internal business partners for the SGI CANADA Billing Program across all regions.
Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.
Administration of SGI CANADA’s Billing Program
  • Responds to inquiries (phone, group email boxes) from customers, internal partners and brokers providing technical assistance on SGI CANADA billing programs, payment plans, and customer receivables on products offered.
  • Interacts with customers and brokers to resolve payment issues and negotiate customer payment terms and billing restrictions with brokers.
  • Maintains customer account files and notes information, in the billing system.
  • Safeguards sensitive customer information in accordance with the Payment Card Industry standards.
  • Assembles registered letters for delivery to customers, brokers and loss payables.
Premium Payment Processing
  • Processes payment information (new applicants, renewals, revisions) from customers and brokers sent through various methods of transmittal for integration into the billing system with underwriting issuance.
  • Processes credit card information into Moneris system and takes action on invalid or declined cards.
  • Creates payment notification where broker has indicated payment has been received.
  • Sets up Three Pay plans and processes post-dated payments.
  • Investigates applications, reviews and takes action for payments where a policy does not yet exist.
  • Balances and deposits receivables for SGI, SCISL and Coachman Insurance
  • Contacts brokers/customers to return payments that cannot be accepted (lapsed/cancelled policies).
  • Produces receipts or confirmation of payment where required.
Administration of SGI CANADA’s Payment Plan
  • Sets up payment plans in payment application (i.e. new applications, renewals, revisions) to integrate with underwriting issuance.
  • Updates monthly pay plans (banking, withdrawal date, payer)
  • Contacts brokers regarding incomplete, illegible, or outdated information as well as certified down payment or minimum retained earnings requirements.
  • Searches for, reviews, and corrects broker processed web monthly pay changes in billing application.
  • Monitors and corrects monthly pay plans not attached correctly in the system.
  • Suspends monthly pay plans where required.
  • Creates PDF’s for non-electronic banking information for work completion and storage.
  • Reviews payment plan restrictions, consults and negotiates with broker.
  • Monitors and takes action on incomplete payments plans.
High Performance Team & Culture
  • Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.
  • Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training and supporting developmental opportunities.
  • Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.
  • Actively applies knowledge to support transformation and strategic initiatives of the corporation, while participating and advocating change and applying a growth mindset.
  • Skills in calculating, checking, recording, and reconciling financial transactions through Pre-Cash and Cash Entry applications.
  • Skills in completing forms accurately and proofreading documents for accuracy.
  • Skills in telephone etiquette i.e. answering phones, handling the call, listening, professionalism and terminology.
  • Knowledge of SGI CANADA’s billing programs (i.e. billing UW policies, payment plans & processes, delinquencies, etc.)
  • Knowledge of the overall organization and functions of SGI and its business partners.
  • One-year certificate from an accredited post-secondary education institution in a relevant field of study such as Business, or defined equivalency.
  • 1 - 2 years’ experience in billing, finance and/or business office environment.
Pay Range:$48,132.00 - $60,744.00
Posting Close Date:
February 5, 2023
As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role.