New Job Clk 12R - Client Service Representative In British Columbia
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| CLK 12R - Client Service Representative |
CLK 12R - Client Service Representative
Company : BC Public Service
Salary : $49,464–$55,839 a year
Location : British Columbia
Full Description
Client Service Representative
Clerk R12
An eligibility list may be established for future permanent and temporary opportunities.
On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.
Come put your excellent customer service experience to work!
The Ministry of Forests works collaboratively with ministries involved in the management of natural resources to coordinate people and resources to provide exceptional service to the public. The Ministry assists clients through its FrontCounter BC service counters, which simplifies the process for citizens and natural resource businesses who are seeking information or authorizations to utilize crown natural resources.
The Client Service Representative provides client services and financial/resource administration services for FrontCounter BC and ministry regional operations. Specifically, service is delivered to clients of the provincial government who require support in exploring opportunities and applying for access to crown resources (e.g. Lands, Water, Forests, Mines, Parks, Fish/Wildlife, etc.). This front line service is based on broad and in-depth knowledge of natural resource agencies and other agencies’ legislation, regulations, policies and procedures. Training and knowledge is required to complete in-depth FrontCounter BC services in all natural resource subject areas.
British Columbia’s oldest interior community, Fort St. John is perfect for scenic drives, hiking, fishing, and camping, as it sits alongside the Peace River. Hiking is particularly nice in the surrounding provincial parks of Beatton Provincial Park and Charlie Lake Provincial park, where camping is also available. Its gentle rolling hills are perfect for cross-country skiing and snowmobiling in the winter months.
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia (gov.bc.ca).
For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact [email protected]. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to [email protected], before the stated closing time, and we will respond as soon as possible to assist you.
NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:
- Grade 12 graduation or GED
- A minimum three (3) years clerical or administration experience in a formal business environment.
Experience must include all of the following:
- Providing client/customer service to a diverse range of individuals, organizations, and industries;
- Word processing, creating spreadsheets and working with standard computer applications (e.g., Word, Excel, PowerPoint and Outlook);
- Providing client service in confrontational or highly sensitive situations;
- Providing excellent written and oral communication with a variety of clients/customers in complex situations.
- Multi-tasking, often in demanding and fast paced environments
Preference may be given to applicants with the following:
- Experience using a variety of client/server database applications.
Willingness Statements:
- Must possess a valid British Columbia Class 5 Driver’s License
- Must be willing to travel occasionally, for varying lengths of time.
- Must be willing and be able to lift and carry boxes/mailbags weighing up to 20 pounds, for distances of up to 10 feet, and to manipulate them from heights which may require the use of a foot stool.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.
A Criminal Record Check (CRC) will be required.
APPLICATION REQUIREMENTS:
Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire (COMPREHENSIVE): YES - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.
IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.