New Job Scheduling And Office Coordinator In Alberta

Scheduling and Office Coordinator – Full-time hourly

SAIGE Homecare is an established private care agency that has been serving the Calgary community for over 10 years. We pride ourselves on our Nurse Managed Client Centred Care and high level of professionalism.

We are seeking an enthusiastic and motivated Scheduling and Office Coordinator to join our team as we provide compassionate and focused care to our clients.

As an integral part of our organization, the Scheduling and Office Coordinator will provide administrative and operational support to assist Management, Client Care Managers, and Human Resources in upholding company standards for all clients and staff.

Job Duties would include:

• Scheduling for Clients and Caregivers: Schedule and maintain client's ongoing staffing requirements; arrange or organize schedules for clients based on their care plans and availability of caregivers; follow up on caregiver availability, vacation, sick calls; gather data and reports as needed.
• Reception duties: Answering calls, dealing with clients and caregivers in a respectful and professional manner; returning calls in a timely fashion; representing the company and its values to a high standard while communicating with prospective clients and outside vendors.
• Correspondence and Data: Manage incoming and outgoing email; maintain an up to date filing system, scanning documents, and saving accurately; keep office and vendor contact information up to date; documentation and charting for clients and caregivers.
• Technical Support: Serve as IT Super User to assist team in technical support issues; liaise with vendors for setup and troubleshooting of programs; app support for caregivers.
• Office Maintenance: Supply inventory maintenance and ordering; maintenance of equipment; general upkeep of area.
• CCM Support: Assist with creation/maintenance of documents and reports; client packages; setting up appointments with clients, caregivers, and other parties; Client Onboarding including obtaining documentation, sending contracts, and managing files.
• HR Support: Assist in Caregiver Onboarding from screening to reference checks; follow up on certifications.
• Billing: Assist with invoicing and payroll processes as they relate to scheduling.
• Event support: Assist in events like Orientation, Job Fairs, Agency events, as needed.

**On Call coverage after hours required every few weeks. On call compensation provided.

What you offer:

• Formal training in Administration/MOA/Unit Clerk/Scheduling (preferred)
• 1-2 years' experience in a high-volume setting; those with health care experience preferred
• Must be comfortable with using a variety of software platforms and office equipment and able to provide technical support to team
• Demonstrated competence with the Microsoft Office Suite (Word, Excel, PowerPoint)
• Must possess a strong work ethic and be self-motivated with the ability to work independently with minimal supervision
• Eager to take initiative, creative problem solver and resourceful and able to present process improvement suggestions and execute them
• Excellent communication skills, both verbal and written
• Utilizes excellent customer service and client relationship skills, and conveys a positive and professional attitude always
• Team player attitude and the ability to work effectively in a multi-disciplinary team setting, contributing to a positive and collaborative work environment.
• Demonstrates competency, organization, attention to detail, flexibility, and cooperation in performing all job responsibilities
• Ability to prioritize requests and duties
• Must be accustomed to a fast paced, high-volume environment with deadlines and last-minute requests and thrives while utilizing multitasking skills
• Maintains strict adherence to confidentiality and all policies
• Commitment to unparalleled health and safety
• Must be available to work Monday to Friday during core hours from 8:30am-5pm to work in an office environment. Part-time to full-time schedule available.
• Current Covid Vaccinations as suggested by AHS

What we offer:

• Paid vacation and sick days
• On-site parking
• Health Spending Account
• Competitive wages and bonuses
• Employee incentives and perks
• Ongoing training and professional development opportunities
• Commitment to work/life balance
• Dynamic and challenging environment of growth
• Opportunity to contribute to organization development alongside a team of highly skilled professionals
• Team building and recognition celebrations
• Excellent mentorship and leadership.
• Safe, supportive, and tolerant workplace.

If you believe you are the right person to join our team, please let us know why along with submitting your resume online.

We thank all applicants for their interest. Please note that only those that have the suitable qualifications and experience will be contacted.