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New Job Officer, Risk Management In Quebec

Officer, Risk Management
Officer, Risk Management

Officer, Risk Management

Company : Canada Post - Postes Canada
Salary : Details not provided
Location : Quebec

Full Description

Job Requisition Id: 161056
Business Function: Finance
Primary City: Montréal
Other Location(s):Remote
Province: Quebec
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Bilingual Imperative (BBBB)
Employee Class and Level: CPMGB01
Number of Vacancies 1
Job Closing Date (MM/DD/YYYY): 10/16/2022

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

Job Description

The Officer, Risk Management Claims is responsible and accountable for the intake, investigation, negotiation and resolution of Automobile and General Liability property damage claims. Reporting to the Manager, Risk Management, the Officer will manage claims within the framework of the established Claims Management Guidelines and in accordance with statutory Provincial and Federal Regulations.

Job Responsibilities

Below are the main job requirements and responsibilities for the Officer, Risk Management Claims:

1. Responsible and accountable for the intake and management of Automobile and General Liability property damage claims against the corporation from the commencement of the file through investigation, analysis and resolution ensuring the best possible results in favour of the corporation.

2. Investigate and gather evidence from the claimant and other sources such as witnesses, law enforcement, experts, supervisors and lawyers, that facilitates the analysis necessary to assess liability for the claim as well as to estimate the value of the claim.

3. Establish initial claim reserves in accordance with Claims Management Guidelines and monitor their accuracy on an ongoing basis and throughout the lifecycle of the claim.

4. Negotiate claim settlements with Claimants and Insurance Companies. Authority to settle Automobile and General Liability property damage claims to an established maximum quantum.

5. Resolve disputes with Claimants in a fair and cooperative manner. Support and promote ethical behaviour to ensure corporate values of fairness; transparency, openness, privacy, and accountability are applied in all investigative matters related to customer, and/or supplier claims.

6. Initiate, negotiate and settle subrogation claims against third parties for damage to Canada Post property.

7. Assists Counsel and the Manager, in the defense and prosecution of claims in Small Claims Court. These litigation files may involve claims against CPC and bargained employees.

Job Responsibilities (continued)

8. Responsible for intake of Bodily Injury claims and assisting Manager as required in the investigation and settlement.

9. Validate invoices and initiate payments to claimants and suppliers.

10. At monthly fiscal periods produce various reports and analysis on claims file activity and financials including volumes, reserves, and amounts paid. Verifies accuracy of the reports, identifies anomalies and ensures corrective actions are undertaken. Generates correspondence and ad hoc reports for the manager.

11. Participate in business process improvement initiatives improving the effectiveness of the team.

12. Act in the role of Manager as required.

13. Keeps up to date on industry trends and case law and advises functional representatives of any changes in the regulatory environment.



  • Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training

  • Chartered Insurance Professional (CIP) Designation or working towards obtaining (or committed to beginning the process of obtaining)


  • At least 1-3 years’ claims adjusting experience (Property, Casualty and Automobile claims)

Other Candidate Requirements

  • Proficient computer skills and competent with Microsoft Office programs

  • Strong communication, analytical, and customer service skills

  • Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving.

  • Knowledge and understanding of the principles and practices regarding access to information and protection of privacy.

  • Ability to communicate tactfully and diplomatically and maintain a high degree of confidentiality and professionalism.

  • Ability to deal with contentious and emotion-laden issues and individuals.

Other Information

  • This position requires intermediate level oral and written bilingualism.

Safety Sensitive Positions

This position may be considered a Safety Sensitive position.

Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Conflict of Interest

The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

Important Message

Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Our Leadership Behaviours

Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds themselves and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

Our Values

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve.

Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.

Safety – We are committed to a safe and healthy environment for all our stakeholders.
Customer – We serve Canadians with pride and passion.
Respect – We treat each other with fairness and respect.
Integrity – We act responsibly and with integrity.
Transformation – We will innovate and transform to win in the marketplace.