|Customer Service Specialist - Remote|
Customer Service Specialist - Remote
Company : Buy Box Experts
Salary : Details not provided
Location : Ontario
Our mission at BBE is to be premier Amazon strategists by successfully evolving and adapting to the ever-changing environment that is Amazon and e-commerce. Our strategic growth mindset and holistic approach encourage forward-thinking and provide the greatest potential for success for our Brand Partners.
The ideal candidate is a proactive learner and strong communicator with extensive knowledge about selling on Amazon. Our team members are expected to adopt all of BBE’s internal processes, master the art of Amazon selling, and have a proactive attitude.
Looking for exciting work? How about working from home? Do you crave career growth? Do you want all of these things plus a larger paycheck? This position might be for you. Apply today!
Buy Box Experts is a leading digital marketing and management company, helping brands control and grow their Amazon businesses. We redefine eCommerce, boosting our clients’ revenue by leaps and bounds.
We are looking for a Remote Amazon Customer Service Specialist to help our clients deliver exceptional customer service experiences and help them maintain their overall seller account health. Come join our fast-growing team at Buy Box Experts and be a part of our successes.
- Excellent written and verbal English communication skills, with an ability to communicate at all levels
- Ability to shift priorities quickly, show initiative and work autonomously
- Independent and able to navigate through internal processes with meticulous attention to detail
- Amazon or any eCommerce related background
- Willing to work on graveyard shift/night shift
- Intermediate knowledge of G Suite and Google Applications (Calendar, Sheets, Docs, Slides, etc.)
What You Need
- This is a remote position and requires candidates to have an available work-from-home setup
- Desktop/Laptop system requirements: 4th generation or higher, at least Intel i3 or equivalent processor; at least 4GB RAM; Windows 10 and above or MAC OSX operating system
- A strong and stable internet connection (A DSL, cable, or fiber wired internet service with 10 Mbps plan or higher for primary connection)
- PC Headset (Noise-canceling headset is preferred)
- A high-definition (HD) external or integrated webcam with at least 720p resolution.
Buy Box Experts considers candidates who meet the specific job qualifications, whether they are located near our Lindon, UT office or have the ability to work remotely.
Please visit comparably.com/companies/buy-box-experts to learn more about us. ABOUT BUY BOX EXPERTS Buy Box Experts is a premier Amazon marketing agency, supporting brand executives as they seek to CONTROL and GROW their Amazon channel businesses (in the US and internationally).
As a team that includes 20+ former Amazon employees, we help our brand clients develop channel management strategies that reduce price erosion issues, and align marketing efforts with the brand's overall brand vision. We provide full platform account management (1P retail, 3P marketplace and hybrid) incorporating inventory management, listing optimization, advertising campaign management (including AMS, DSP), and customer service. We also operate traffic-building campaigns external to Amazon, designed to drive high-converting traffic to Amazon. We conduct Amazon channel due diligence for private equity and investors looking to acquire brands that depend heavily on Amazon as a sales channel. The Buy Box Experts leadership team is very focused on building a company culture focused on being inclusive, encouraging open discussion of issues, and developing the team through a growth-based mindset. It is our policy to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.