New Job Managing Director, Quebec In Quebec

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At NPower Canada, a charitable organization established in 2014, we are on a mission to help as many young people as we can by providing them with the technical and soft skills they need to secure employment in the technology field, often lifting themselves and their families out of poverty.

We provide an all-encompassing program that teaches in-demand technical and soft skills as identified by our employment partners from banks to startups. We take our program - and our youth - to the next level by including one-on-one and group coaching that builds business communication and customer-facing skills as well as addresses mental health and other societal obstacles that may impede completing certification. Our goal is to connect at least 80% of our program graduates to new and rewarding career opportunities with some of Canada’s largest employers, supporting all of our alumni with ongoing mentorship and placement support for five years after they complete our program.

Our unique approach to workforce development has seen over 1,950 youth graduate from our programs in the last 5 years. We have also scaled our model to include alumni training programs through a $2.5 million grant from Google.org and a new reskilling program. To support our growth within the GTA, in Calgary, Halifax, Vancouver, and now Montreal, we are adding passionate, collaborative, motivated, and compassionate team members to our offices.

Who we need:

Reporting to the National Director, Program Operations, we are adding a Managing Director, Montreal to spearhead the successful opening and day-to-day running of our first site in Montreal. The successful incumbent resides within the Montreal Area.

You are a well-rounded Director with direct experience in training/education and project management, and you will collaborate closely with the Senior Manager, Education to create a resilient education framework and learning environment that leads to adoption and expansion of offerings. You are passionate about creating employment opportunities for youth through targeted, holistic education, and you have a strong professional network of contacts at allied organizations serving low-income young adults in Montreal and with whom you will engage.

You will lead a dynamic cross-functional team of front-line program staff on the successful end-to-end setup and launch of our pilot program including securing facilities, hiring and training staff; participant recruitment and case management, employer and community partner relationship development, and stakeholder management. You believe in fostering a partnership with your teams and participants, engaging and empowering them in thoughtful and creative ways, motivating them to overcome obstacles and reach their full potential.

Accountabilities and Deliverables:

Deliver results-focused workforce development programs. You will focus on a primary goal of achieving program enrollment, graduation and job placement outcomes, ensuring that at least 80% of program graduates secure meaningful employment. You will perform to the following accountabilities

Stakeholder Engagement. You will cultivate, grow, and steward key employer and stakeholder relationships. You will:

• Act as a spokesperson for the organization on relevant issues impacting the stakeholders and explain and advocate facts and ideas in a convincing manner while communicating and negotiating with individuals and groups.
• Develop and nurture a network with relevant organizations and individuals who can identify and contribute to the resolution of issues, as well as identify the internal and external forces that impact the work of the organization.
• Organize employer engagement opportunities for corporate partners, such as classroom visits and site tours.
• Support marketing efforts with case study identification and other content development.
• Participate and represent NPower Canada in collaborative planning and partnership building activities as required

Regional Operations Management:

• Apply the principles of outcome-based program management generally used in the private sector to manage a public-sector operation.
• Effective and efficient decision making evident with the use of excellence as a standard to lead a competent workforce, the selection of the right people for the job, and prudent risk taking
• Ability to make timely and effective decisions and produce results through strategic planning and the implementation and evaluation of programs and policies.
• Collaborate closely with the leadership of Program Strategy and Design and National Director, Program Operations, to align this new initiative with our existing programs in Ontario, BC, Alberta, and Nova Scotia while customizing the framework to meet the needs of local community members.
• Plan and roll out the successful delivery of the program, flagging notable obstacles and presenting possible solutions to leadership.
• Manage participant recruitment and admissions by partnering with internal staff, and community partners, to fill programs to capacity with new participants looking to start a technical career.
• Oversee the day-to-day, measuring targets at the beginning, midway, and year-end points, acting as a point of escalation for relationship issues, ensuring high quality in methodology through evaluations, assessments, and feedback.
• Collaborate with your team, the teams in Ontario, BC, Alberta, and Nova Scotia and the leadership team to successfully create and deliver a program where participants achieve certification, can market themselves professionally, and meet job requirements to obtain employment in their targeted area.

People Leadership. You will recruit, hire, and train a complete front-end team of instructors and coordinators. You will:

• Provide leadership guidance and training, supporting your team to ensure they understand our education model, our program delivery model, and what they are working towards.
• Develop and implement strategies to identify and recruit staff, maximize employee performance and foster high ethical standards in meeting our organization’s vision, mission and goals.
• Inspire, motivate and guide others toward accomplishment of the organizations goals; encourage and facilitate cooperation within the organization to develop a common focus; and develop leadership skills in others through coaching, mentoring, rewarding and guiding employees.
• Mentor front-line staff in core elements of program delivery such as issue resolution, crisis intervention, facilitation, lesson planning, teaching, and providing warm and appropriate referrals.
• Champion cultural diversity in the workforce and instill mutual trust and confidence among team members.
• Attend to the morale and organizational-climate issues by identifying and preventing potential negative confrontations or crises.

Program Monitoring and Evaluation. You will assist the leadership team in collecting data and analyzing qualitative and quantitative program outcomes. You will:

• Conduct quarterly data review, ensuring completeness and accuracy of data entered regarding key metrics (enrollment, certification, referrals, employment, and graduation outcomes).
• Prepare weekly reports regarding program activities and outcomes, providing feedback to front-line staff regarding case notes and documentation to ensure adherence to best practices.
• Prepare end-of-cohort reports to facilitate reflection on best practices, lessons learned, and outcomes achieved to inform future cohort delivery.

Participant Supports. You will lead case conferencing and provide case supervision to the program team, assisting front-line staff with successfully navigating and resolving challenging participant service situations. You will:

• Oversee participant disciplinary process and lead sensitive meetings with participants, especially when addressing final warnings and dismissals.
• Serve as the first point of escalation to address participant complaints; work with staff to document, respond to, and resolve complaints.
• Oversee program staff coordination of participant resources (professional clothing, transportation vouchers, exam vouchers, housing, etc.).

Financial Management and Property Management

• Assist in the forecasting and compilation of the annual budget, and management and monitor the budget and resources.
• Maintain knowledge in order to support the region’s internal and external audit processes and production of the annual audited reports, as necessary
• Ensure that all applicable internal financial controls are followed, as directed by finance leadership, i.e. Director of Finance and Operations
• Regional responsibility for Property Management and facility issues, and managing company assets

What you bring to the team:

• The education. You have post-secondary education in human services, employment counselling, non-profit sector management, or a related discipline.
• The experience. You have a minimum of 5 years of experience in non-profit sector program management, preferably in the employment services field and ideally targeting participants 16+. You have demonstrable strengths in program planning, development, evaluation, and reporting.
• Excellent organizational, interpersonal, crisis management, conflict resolution, and negotiating skills
• The commitment to inclusion. You exhibit a high level of sensitivity, relatability, and emotional intelligence. You have an understanding of the socio-economic and mental health barriers faced by the youth of all backgrounds, and you have experience working with diverse community members, including new Canadians, Indigenous youth, people with disabilities, LGBTQ, low income, and racialized groups.
• The leadership. You are an exceptional people manager who can grow, coach, and develop a highly responsive front-line team stepping up to meet the needs of youth. You can foster and nurture internal and external relationships with participants, colleagues, funders, community and employer partners, and other stakeholders.
• Proven ability to lead and influence organizational growth
• The technical skills. You are proficient with educational software including, but not limited to, Google Drive and Google Suite, Microsoft Office, Schoology, an LMS, and a CRM. You have exposure to a blended learning approach and can lead the implementation of best practices.
• Flexibility to work after hours to attend community events, board meetings, or property management issues.

** Please note that this role is currently remote (work from home). In the new year, we will require in-office work part of the week, as well as in-person interactions with other staff and program participants. Our in-person work will require staff to be fully vaccinated to attend the physical workplace **

NPower, Canada is an Equal Opportunity Employer.

NPower Canada will make every effort to accommodate any needs of candidates through the hiring process, under the Human Rights Code. Please inform us if you require accommodation through the hiring process.