New Job Worker Advisor In Alberta

Worker Advisor

Company : Government of Alberta
Salary : $5,607 - $7,350 a month
Location : Alberta

Full Description

Job Information

Job Requisition ID: 16980

Ministry: Labour & Immigration

Location: Edmonton, Alberta or Calgary, Alberta

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Regular

Scope: Open Competition

Closing Date: November 8, 2021

Classification: Program Services 4

About Us


The Advisor Office has two independent Branches: one representing the interests of workers (Worker Advisor Branch), and the other representing the interests of employers (Employer Advisor Branch). Reporting to the Manager, Worker Advisor Branch, the role of the Worker Advisor is to advance the interests of injured workers or their dependents with respect to their entitlements under the WCA. The Worker Advisor carries out this role by providing advice, assistance and advocacy services for injured workers or their dependents with respect to decisions that are under review or appeal.

The Worker Advisor is responsible for providing advice, assistance, representation and advocacy services to injured workers or their dependents. This may include seeking a review and filing an appeal of a WCB entitlement decision. This role requires strong technical knowledge of the Workers' Compensation Act (WCA) and associated legislation, regulations, policies and procedures. Formal representation at the various levels of appeal requires providing arguments based on the analysis and application of WCB legislation and policies to the evidence on file.

You will have the opportunity to:
  • Review the client’s WCB claim file
  • Analyze the evidence and decisions made on the file to determine if the WCA and policies have been fairly and properly applied
  • Consult with clients in order to discuss and identify potential appeal issues, then determining the appropriate course of action under the appropriate legislation and policies
  • Collect information through investigation and research to support appeal issues - this may require contact with medical professionals
  • Approach the WCB’s Customer Service Department in order to seek resolution of issues prior to appeal by providing further evidence or alternate interpretation of policies
  • Represent clients at the two levels of the WCB appeals process - the WCB’s Dispute Resolution and Decision Review Body and the Appeals Commission for Alberta Workers’ Compensation. This involves developing and presenting evidence and arguments in accordance with the rules and procedures of the hearing bodies


A completed university degree in law, political/social sciences, justice, psychology, economics or related fields, supplemented by a minimum of 4 years progressively responsible experience in providing advice, assistance, representation and advocacy services.

Equivalencies will be accepted on the basis of:
  • 1 year of education for 1 year of experience; or
  • 1 year of experience for 1 year of education

The following will be considered assets:
  • Experience in presenting to tribunals, panels, or courts
  • Training in negotiation or arbitration
  • Experience working with the Workers' Compensation Act, related legislation, regulations and policies
  • Experience with adjudication or case management
  • Experience in vocational rehabilitation

Equivalencies will be considered on the basis of one year of education for one year of related experience or one year of experience for one year of related education; eg. a related two-year diploma from a recognized post-secondary institution and a minimum of four years related experience, or a related Master’s Degree from a recognized post-secondary institution and a minimum of one year related experience.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:

To be successful in the role you must possess the following:
  • Build Collaborative Environments - You have the ability to lead and create an environment that allows people to connect, communicate with transparency, and share ideas to work collaboratively and productively to achieve desired outcomes.
  • Develop Networks – ability to build and maintain effective and constructive working relationship or network of contacts with wide range of external and internal stakeholder.
  • Creative Problem Solving - You have the ability to approach the problems or challenges in an imaginative or innovative way, devising better solution, creating positive experience and making informed decisions that meets the overall needs of the organization.
  • Systems Thinking – You have ability to keep broader impacts and connections in mind while assessing options and implications while you are making decision. You have ability to see big picture and look at system holistically rather than individual activities.
  • Drive for Results – to be able to meet the critical deadlines and manage time effectively.


$2,803.40 - $3,674.86 bi-weekly ($72,168.74 to $95,913.84 annually)


This is a permanent position in Edmonton and hours of work are Monday to Friday - 36.25 hours per week.

The final candidate for this position will undergo an academic check, reference checks and provide a suitable security screening.

Please ensure your resume highlights how your previous work experience is related to the qualifications and requirements for this position. Please clearly state the employment dates on your resume with the month and the year.

Position location:

  • As per the pandemic restrictions and government recommendations, the department is currently supporting working from home. Reporting to the office for onboarding purposes may be required on a short-term basis. Outside the COVID-19 pandemic restrictions, this role is expected to work onsite at #200, 10405 Jasper Ave, Edmonton Alberta or #602, 1701 Centre Street NW, Calgary Alberta.

Links and information on what the GoA has to offers employees:
  • On the job training
  • Comprehensive benefits plan:
  • Working for the Alberta Public Service:
  • Pension plan:
  • Leadership and mentorship programs
  • Professional learning and development
  • Positive workplace culture and work-life balance

How To Apply

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

Resources for applicants:

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)

Closing Statement

The Government of Alberta is implementing a proof of COVID 19 vaccination policy for all Alberta Public Service employees, to improve the health and safety of Alberta Public Service employees and Albertans we serve.

Any candidates in the process for applying for employment with the Government of Alberta, must be able to comply with one of the following:
  • Proof of COVID 19 vaccination;
  • If you are a successful candidate and have not provided proof of COVID 19 vaccination, you may select to produce a negative PCR (molecular polymerase chain reaction) or rapid test result, date-stamped within 72 hours of every scheduled work day/shift, on an ongoing basis starting on December 14, 2021. These tests will be paid for by the employee;
  • Candidates and employees who are unable to get vaccinated based on a protected ground under the Alberta Human Rights Act may request approval for an exemption and accommodation.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Yulia Bulakh at [email protected]

If this competition is closed as per the closing date noted above, please continue to check