New Job Non Tech-Customer Service Agent-Thps In British Columbia

Non Tech-Customer Service Agent-THPS

Company : TELUS
Salary : Details not provided
Location : British Columbia

Full Description

Location: Richmond, British Columbia, CA
Req ID: 6302
Jobs by Category: Health
Job Function: Health Solutions
Status: Full Time
Schedule: Regular

Non Tech Customer Service Agent - TELUS Health

Join our team

The Virtual Pharmacy team is growing! We are a friendly group of professionals and go-getters working together to improve the life of patients across Canada. Our team focuses on chronic disease management, medication adherence, clinical dialogue, drug fulfillment accuracy and strategic planning. We are change agents using leading technology to build new ways for patients to navigate the healthcare continuum.

Here’s the impact you’ll make and what we’ll accomplish together

You’re an energetic team player with the ability to swiftly adapt to changing environments. You possess strong communication skills, a knack for multi-tasking, patience and a are good listener. You will partner with senior leaders and healthcare providers and provide input for transformational initiatives such as streamlining the exchange of information between patients, doctors and pharmacy. You'll be part of a team that will lead the digital pharmacy industry.

Here's how

  • Manage patient communication channels
  • Assist patients with registration and navigation of pharmacy services
  • Liaison with doctors and healthcare stakeholders
  • Manage patient adherence through reminder tools and web applications
  • Assist with the management of prescriptions using TELUS Health Kroll Pharmacy Management Software
  • Actively work with other team members in the fulfillment of patient prescription needs
  • Assist patients with provincial, private payor and out-of-pocket expenses
  • Work with key team members to provide business insights to develop transformative initiatives
You're the missing piece of the puzzle

  • High school diploma or equivalent.
  • Strong patient communication skills
  • Computer literacy
  • Strong problem-solving skills
  • Exceptional organization skills
  • 1-3 years customer service experience


  • Experience in healthcare and/or pharmacy
  • Solid understanding of TELUS Health Kroll Pharmacy Management Software