CLIENT SUPPORT SPECIALIST
Company : Memorial University of Newfoundland
Salary : $43,871 - $61,520 a year
Location : Newfoundland and Labrador
September 27, 2021
CLIENT SUPPORT SPECIALIST (BAND LEVEL 6)
Centre for Innovation in Teaching and Learning (CITL)
(Two Contractual Positions to March 31, 2022)
The University will consider applications from qualified permanent staff who may be interested in a temporary assignment, subject to departmental approval
This competition may be used to fill identical positions in this unit within three (3) months of the closing date
All qualified employees are welcome to apply, however preference is given to CUPE members
The client support specialist is responsible for providing front line technical support to Memorial University’s students, faculty, staff, and external clients. This position supports all learning technologies used in the delivery of both on campus and online courses. Duties include providing just in time support for Memorial’s Learning Management System (Brightspace) and its integrated tools including web conferencing software, e-portfolios, and more. The successful applicant will be responsible for Brightspace administration including account management, site creation, and enrolment; technical support involving troubleshooting problems related to hardware or software issues; providing advice and recommending technology solutions to problems, and providing how-to instructions on supported technologies; responding to general university inquiries on admission, registration, programs, course offerings, and examinations; and performing other related duties as required. Support is provided by telephone, email, live chat, and in person. Some work from home, and some evening and weekend work is required.
Some experience (up to 1 year) in a technical help desk environment; completion of most coursework towards a degree in arts and/or education supplemented by coursework in information technology; or any equivalent combination of experience and training. Knowledge of Brightspace administration, or other Learning Management Systems, both at the server and course level, is desired. Knowledge of other learning technologies would be considered an asset.
SALARY $43,871 - $61,520 per annum (CUPE Local 1615)
CLOSING DATE October 13, 2021
All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. Memorial University is strongly committed to employment equity and especially welcomes applications from all qualified candidates, including women, members of visible minorities, Indigenous peoples, members of sexual minorities and persons with disabilities.
The personal information requested in your application is collected under the authority of the Memorial University Act (RSNL 1990 c M-7) for the purpose of identifying and recruiting candidates; assessing applicant qualifications; and maintaining records pertaining to the administration of employment with Memorial University of Newfoundland.
If you are a successful candidate, this information will form part of your permanent employment record and will be used for other activities related to the employment process. This information may be disclosed to government departments and agencies as legally required; and to third party service providers, as necessary to administer programs and activities.
If you have any questions about the collection, use and disclosure of the information on this form, please contact MyHR, Department of Human Resources, at [email protected]
Please be advised that we are unable to provide updates on current competitions.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.