New Job Cpo-Ia 21R - Assistant Supervisor In British Columbia

CPO-IA 21R - Assistant Supervisor
CPO-IA 21R - Assistant Supervisor

CPO-IA 21R - Assistant Supervisor

Company : BC Public Service
Salary : $67,729–$77,012 a year
Location : British Columbia

Full Description

Posting Title
CPO-IA 21R - Assistant Supervisor
Position Classification
Community Prog Off-IA R21
Work Options
Nelson, BC V1L 6K1 CA (Primary)
Salary Range
$67,728.87 - $77,012.22 annually
Close Date
Job Type
Regular Full Time
Temporary End Date
BC Public Service -> Social Dev & Poverty Reduction
Ministry Branch / Division
Job Summary

Bring your supervisor experience to our team of Community Service super heroes.

The Assistant Supervisor for this posting will be responsible for the leadership of 27 staff in conjunction with a Supervisor and Supervisor of Admin Services. The position requires both an onsite presence in Nelson, providing front facing service to the public and manage a large virtual team which is responsible for streamline applications for clients who have not received benefits for up to 6 months and require a full review to assess eligibility for benefits. This team also works on Administrative under payments and Person with Disabilities file setup.

The Assistant Supervisor should have knowledge or ability to interpret legislation, working in a high-volume environment and have experience managing a virtual team with respect to engagement, performance and workforce management. This position should have an understanding of the demographic the Ministry provides services to, including persons with disabilities, mental health, homelessness and addiction issues.

The Ministry of Social Development and Poverty Reduction is proud to be an equal opportunity employer; we strive to ensure all employees contribute in meaningful ways, bring their full self to work and celebrate their differences. The ministry focuses on reducing poverty, creating opportunities, and increasing inclusion. The ministry provides strategic leadership and quality services that empower British Columbians to share in the province’s prosperity, with a vision to participate fully in their community and to reach their full potential.

The Service Delivery Division provides income and disability assistance services online, by phone, or face to face in our communities. We strive to ensure our services are reliable, responsive, inclusive, and accessible to all British Columbians who need our support.

Job Requirements:

  • Post-secondary certificate/diploma or higher in Social Services, Public Administration, Business Administration, and at least two (2) years’ related experience. An equivalent combination of education and experience may be considered

    Related Experience must include all of the following:
    • Experience leading staff in a high volume, rapidly changing customer service environment, through activities such as coaching, evaluating performance, providing direction to employees, orienting/training, and scheduling.
    • Experience using analytics to monitor performance.
    • Experience providing services to citizens from diverse backgrounds, including but not limited to, citizens with mental and physical health issues including substance use issues, and citizens who may be in crisis, impacted by trauma, and displaying frustration.
    • Experience planning, directing, monitoring, organizing, assessing and/or controlling of the resources of an organization.
    • Experience delivering programs and services requiring an assessment of eligibility, and applying rules, regulations and/or legislation.
    • Experience working with various computer applications: Microsoft Outlook, Excel, and Word; specialized data-bases, records-management, or case-management programs.
  • Experience working in a social service environment.


  • Experience working in the community with citizens and community partners.
  • Experience supervising in a virtual environment.

For questions regarding this position, please contact [email protected].

About this Position:
An eligibility list may be established to fill future temporary and permanent vacancies.
Flexible work options are available; this position may be able to work up to 1 day at home per week subject to an approved telework agreement.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected], before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category
Social Services