New Job Recoveries Officer In Alberta

Recoveries Officer
Recoveries Officer

Recoveries Officer

Company : Jobssummary / Indeed
Salary : $4,086–$5,023 a month
Location : Alberta

Full Description

Job Information

Job Requisition ID: 42647

Ministry: Treasury Board & Finance

Location: Edmonton

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Regular

Scope: Open Competition

Closing Date: May 22, 2023

Classification: Subsidiary 01B 3625 Administrative Support 6

About Us

Treasury Board and Finance, Edmonton – Tax and Revenue Administration

Tax and Revenue Administration is responsible for the collection of revenue and the administration of Alberta’s tax, revenue and related benefit programs. The focus of our organization is to ensure a fair, efficient and effective provincial tax and revenue system. Our organization offers a balance between work and your home life and provides options for flexible work arrangements.


The Recoveries Officer executes policies, procedures, and legislation for the efficient and effective recovery of financial amounts owed to the provincial government, the federal government and/or to individuals and organizations in Alberta. These recovery initiatives support the justice system within Alberta by enforcing accountability for convicted offenders, while also maximizing the recovery of funds for General Revenue Fund (GRF).

Prioritizes and actions files in one or more assigned programs and maintains current and relevant information in a case management system (Wincollect). This position is the primary contact for multiple stakeholders during recovery activities (e.g., debtors; employers and financial institutions when garnishees are issued; registry offices; contractors; Canada Revenue Agency; policing agencies; Maintenance Enforcement; the Fine Option Program; lawyers; insurance companies; civil enforcement agencies; and lien holders). Performs skip tracing, negotiates payment arrangements, prepares legal documentation, and recommends and implements enforcement actions.

We will offer you the opportunity to utilize and expand your skills. In this role, the Recoveries Officer will:

  • Execute the recovery of overdue fines, overdue ASVP fees and outstanding judgment debts in line with existing legislation, policies, and processes.
  • Ensure that all debtors’ assets are encumbered as necessary to secure debts to the Crown, individuals, or organizations for which the Incumbent is recovering debts.
  • Recommend enforcement actions where arrangements are not possible or ineffective.
  • Contribute to program planning and improvements to support program efficiency and evolution in line with branch and department priorities.

Problem solving is guided by legislation and existing program policy. Each file has its own set of circumstances and factors for the officer to consider (e.g. how to locate current address and financial information, how to navigate emotionally charged conversations, how much is a reasonable payment amount given the debtor’s circumstances, when to suspend recovery attempts based on the circumstances of the debtor). Judgement, creativity, and latitude for decision-making is demonstrated through negotiation of repayments schedules with debtors, and utilization of multiple databases in accordance with the employee code of conduct to trace debtors and locate pertinent information related to recovery activities and recommend escalating enforcement actions.

The officer must constantly balance the need for consistency in the application of policy, with the need to be responsive to specific situations on individual files. As the primary point of contact for the recovery programs, the officer collaborates and shares information within the team and with other teams to sustain consistency in program operations and to ensure all programs are delivered in a responsive, professional, and impartial manner. Inputs and recommendation are provided by the officer to shape program decisions and improvements


High school diploma and four years of related experience in recoveries or equivalent mix of education and experience. General knowledge of Court of King’s Bench, Provincial Criminal and Traffic Court processes is preferred.


  • Full knowledge of the recovery programs and processes required for multiple programs under the responsibility of the Recoveries Unit of Collections and Recoveries Branch.
  • Knowledge of software and systems used in recoveries and ability to navigate and work effectively in programs.
  • Knowledge of Microsoft such as Word, Excel, and Outlook.
  • Knowledge of skip tracing practices used in recoveries.
  • Familiarity with relevant legislation and knowledge of their specific application to recovery programs and dissemination of confidential information

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

The link below will assist you with understanding competencies:

In this role, you will contribute to our team by demonstrating the following behavioural competencies:

Systems Thinking: Has an in-depth knowledge of Alberta’s fiscal environment and how it impacts the Government of Alberta’s long-term borrowing needs. A strong understanding of financial theory and large capital market transactions is essential.

Develop Networks: Uses network(s) to identify opportunities, gather information, and seek input into problems, with a view of minimizing the cost of borrowing to Albertans.

Agility: Ability to anticipate, assess, and readily adapt to the changing financial climate, maintain resilience in times of uncertainty and effectively work in a changing environment.

Drive for Results: Knowing what financial outcomes are important and maximizing resources to achieve results that are aligned with the goals of the Government of Alberta, while maintaining accountability.

Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.

Develop Self and Others: A commitment to lifelong learning, and the desire to invest in the development of the long-term capability of yourself and others.

Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.


$2,042.85 to $2,511.73 bi-weekly ($53,318.38 to $65,556.15/year)


This position is located in Edmonton.

“Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreements”

Final candidates for this position will be asked to undergo a security screening. This competition may be used to fill future vacancies at the same or lower levels across the Government of Alberta. We are a scent-free work environment

What we offer:

  • Working for the Alberta Public Service –
  • Pension plan:
  • Leadership and mentorship programs
  • Professional learning and development
  • Positive workplace culture and work-life balance

How To Apply

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at

Resources for applicants:

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Saren Frias at [email protected].

If this competition is closed as per the closing date noted above, please continue to check