New Job Clerk - Bylaw In British Columbia

Clerk - Bylaw
Clerk - Bylaw

Clerk - Bylaw

Company : Jobssummary / Indeed
Salary : $34.78 an hour
Location : British Columbia

Full Description

Job Description:

Competition #23/73
Internal/External Posting
Closing date: March 21, 2023

Clerk - Bylaw (Continuous)
Bylaw Services Department

The City of Victoria is a bold, thriving, inclusive community with a goal of consistently delivering service excellence. Bylaw Services is seeking proactive, collaborative people with a spirit of open-mindedness and compassion. The ideal Clerk - Bylaw candidate will have exceptional organizational, software, and customer service skills and experience in a fast-paced office environment. This is an excellent opportunity to be part of valuable work within the community and contribute to our already outstanding team.


Respond to enquiries and perform clerical functions for Bylaw Enforcement.


Respond to counter, telephone or written standard enquiries from the public and other City Departments regarding general bylaw and business licence information; explain general inspection and complaint procedures and assist the public with completion of business license applications; receive payments for business license, street entertainer and pesticide permits; refund sign deposits; enter transactions into computerized cash system; balance payments to total receipts; prepare bank deposits; enter and update business licence, pesticide permit and bylaw complaint file information in property management system; follow up on incomplete licenses; distribute application form to City departments for approval; record calls for service data; generate business licenses and permits once approved and mail to applicants.

Take information on bylaw infractions and direct information to appropriate Bylaw Officer, contact field bylaw officers for urgent inquiries or set up appointments; contact outside agencies such as ICBC for information. Refer complaints not handled by the City Bylaw Section to appropriate areas.

Compose routine correspondence regarding bylaw issues and fees including bylaw infraction notices; operate a variety of office equipment including scanner, POS system, credit/debit card machine, fax machine, printer, and photocopier; sort and distribute mail; maintain filing systems.

Record vacation, sick leave and overtime records and prepare bi-weekly reports; reconcile purchase cards; prepare purchase order requisitions; update division forms and post on departmental website; order and maintain office supplies for the section. Generate reports for invoicing on approved licenses and monthly animal control charges; prepare monthly statistics such as volume of calls and emails received; take action minutes at staff meetings.

Perform related duties where qualified.

Work is performed according to established procedures or assigned by supervisor and is reviewed upon completion.
Problems involving deviations from established procedures are referred to supervisor.

Physical Effort:
Sit with arms unsupported while keyboarding. (often)
Prolonged standing at counter. (often)
Mental Effort:
Deal with negative and verbally abusive comments and complaints. (often)
Visual/Auditory Effort:
Focus on a variety of source data and computer for short periods. (often)
Work Environment:

Organize and prioritize work.
Understand and apply techniques of office administration related to bylaw environment.
Type 50 wpm, working level operation of current City word processing, spreadsheet and related specialty software.
Operate a POS system and credit/debit card terminal.
Use standard office equipment.
Maintain accurate records.
Establish and maintain effective working relationships.
Deal effectively with the public and outside agencies.

Formal Education, Training and Occupational Certification:
High school graduation.
2 years of related experience.
or an equivalent combination of education and experience.

May be requested to substitute in a more senior position.

Work schedule: Monday - Friday, 35 hour work week
$34.78 per hour, Pay Grade 8 (Under Review)
Job Code #4264
This is a CUPE Local 50 Position

To apply for this opportunity you will need to create an online profile or log back in to our career portal at - only online submission will be considered. All applications must be submitted online by 4:30 pm on the closing date noted on the posting. Please be prepared to provide proof of qualifications and supporting materials as outlined in your resume.

At the City of Victoria, we are committed to recruiting a diverse workforce that represents the community we serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process.

If you require assistance, please email us at [email protected].