New Job Clk 11R - Client Service Representative In British Columbia

Client Service Representative
Clerk R11

This position has onsite requirements and cannot be performed virtually.

An eligibility list may be established for future temporary and permanent vacancies.

On October 5, 2021 the Provincial Government announced its intention to introduce requirements for the BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required by November 22, 2021. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found at: https://www2.gov.bc.ca/assets/gov/careers/about-the-bc-public-service/proof_of_vaccination_policy_faqs.pdf.

The Ministry of Forests, Lands and Natural Resource Operations works collaboratively with ministries involved in the management of natural resources to coordinate people and resources to provide exceptional service to the public. The Ministry assists clients through its FrontCounter BC service counters, which simplifies the process for citizens and natural resource businesses who are seeking information or authorizations to utilize crown natural resources.

The Client Service Representative provides client services and financial/resource administration services for FrontCounter BC and ministry regional operations. Specifically, service is delivered to clients of the provincial government who require support in exploring opportunities and applying for access to crown resources (e.g. Lands, Water, Forests, Mines, Parks, Fish/Wildlife, etc.). This front line service is based on broad and in-depth knowledge of natural resource agencies and other agencies’ legislation, regulations, policies and procedures. Training and knowledge is required to complete in-depth FrontCounter BC services in all natural resource subject areas.

Cranbrook: Cranbrook is the sunniest place in Canada, and sits in the middle of the Rocky Mountain Trench. Cranbrook has multiple heritage sites, such as the Fort Steele Heritage town and Rails to Trails, which is converted to a path for walking and biking. Cranbrook has multiple festivals, such as the Children’s Festival and the Sam Steele Days and is the perfect community for the adventure lover.

The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For advice and guidance on applying and/or preparing for an interview for this opportunity, we invite applicants to connect with the Indigenous Applicant Advisor Amanda by email: [email protected] or by phone: 778-698-1336.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact [email protected]. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to [email protected], before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

• Grade 12 graduation or equivalent (GED) and three (3) years of related experience.
• A valid British Columbia Class 5 Driver’s License or higher.

• A minimum 3 year's clerical or administration experience in a formal business environment.
• Experience providing client/customer service to a diverse range of individuals, organizations, and industries.
• Experience with word processing, creating spreadsheets and working with standard computer applications (e.g., Word, Excel, PowerPoint and Outlook).
• Experience providing client service in confrontational or highly sensitive situations.
• Experience providing excellent written and oral communication with a variety of clients/customers in complex situations.
• Experience multi-tasking, often in demanding and fast paced environments.

Preference may be given to applicants with the following:

• Experience providing financial support to a group of staff, including processing payments, processing refunds, transferring funds and daily reconciliations.
• Experience working in a natural resource management field.
• Experience using a variety of client/server database applications.
• Experience with conflict resolution.

Willingness

• Must be willing to travel occasionally, for varying lengths of time.
• Ability to lift and carry boxes/mailbags weighing up to 20 pounds, for distances of up to 10 feet, and to manipulate them from heights which may require the use of a foot stool.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.

APPLICATION REQUIREMENTS:

Cover letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire (COMPREHENSIVE): YES - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.