New Job Service Advisor In British Columbia

Service Advisor
Service Advisor

Service Advisor

Company : VinFast Auto Canada
Salary : Details not provided
Location : British Columbia

Full Description

About VinFast
VinFast is Vietnam’s leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years. Now, in 2023 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe. VinFast is one of the largest auto manufacturers in South East Asia with world-class equipment and infrastructure, with a capacity of up to 500,000 cars per year. We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the exterior and interiors of our entire model line. VinFast is proud to produce vehicles with superior craftsmanship, the highest safety standards, and intelligent infotainment that compete with leading Asian, European and American OEMs. VinFast also supports its owners with an exceptional, seamless customer experience in both sales and aftersales.
VinFast Auto Canada Inc. an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Canada over the next 12 months. Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor. Our top applicants will possess an entrepreneurial mindset, be a creative problem solver, have an incredible work ethic and thrive in a start-up environment.
VinFast and VinFast Auto Canada Inc. are subsidiaries of Vingroup, one of the largest private conglomerates in Asia with a market capitalization of C$20 billion. As a multi-sector corporation, Vingroup focuses on three main areas: Technology, Industrials, and Real Estate.


As the Service Advisor, you will be acting as the interface between VinFast customers and VinFast Service Centres, advising and supporting customers through the entire process, while ensuring the utmost in customer communication and satisfaction. Further, your expertise will be relied upon to identify additional maintenance services, organize the shop work schedule, all while supporting the team in day-to-day operations.

Interested in growing your career within electric mobility? At VinFast, our organization is poised to expand aggressively across Canada into the years to come. As an employee, you can anticipate advancement opportunities and the potential to fast-track your career in automotive.

As the Service Advisor, you will quickly solidify your value within our team. Your responsibilities will include:

  • Respond to customer inquiries promptly and with professionalism by answering phone calls, email messages, and in-person visits, as well as taking advantage of any missed phone appointments. Additionally, respond to customer inquiries with prompt professionalism and respond to phone calls, emails, and other messages with prompt professionalism.
  • Organize client meetings, divide tasks among employees, and conduct a thorough inspection before returning the vehicles to the customers.
  • Integrate accurate documentation of issues and data into the Dealer Management System (DMS).
  • Observe projected completion times, and provide ongoing updates to clients regarding progress and status.
  • Working with mobile technicians and service assistants to ensure the collection of customers' vehicles.
  • Assign the delivery or pick up time to every client in advance.
  • Monitor customers for quality services and ensure they are satisfied with the experience. Provide feedback if necessary.
  • Communicate any outstanding service contracts, safety measures, or plans, recalled or cancelled, maintenance plans, or repairs made to work previously turned down, or relevant promotions to customers.
  • Resolve minor customer concerns
  • Coordinate customer mobility solutions
  • Discuss with the technicians the appropriate course of action when necessary.).
  • As necessary, work alongside collision repair network facilities.
  • Driven by passion, our team of experts creates an extraordinary experience for our customers. Why?
  • Obtain VinFast policy, procedures, and standards.
  • Keep track of your customers' data and record it.
  • Fulfilling performance benchmarks, including CSI and sales.
  • Keep up with training by completing all offered training courses. 2.
  • If needed, provide assistance to the service manager.'
  • Additional tasks as required
  • A minimum of 3 years of service as a service advisor, preferably in an EV or luxury car, would be desirable. Additionally, a minimum of 2 years of experience as a sales representative, ideally in a luxury car, is desirable.
  • A college degree or trade school certification in automobile studies, or something similar.*
  • At a university or college, students can obtain degrees in business and/or technical education.
  • Proficiency in business productivity tools and software (such as Microsoft Office, Salesforce, CDK and/or Reynolds software systems) is desirable.
  • Familiarity with automobile methods and procedures for repairing and servicing vehicles.
  • Excellent customer service and a dependable, professional approach.'
  • Highly detail-oriented, highly organized, and capable of handling multiple tasks.
  • An authentic driver's license with a clean driving record and abstract.
  • Can stand up to 50 lbs and have a maximum lifting capacity of 8 hours.
  • Ability to work in retail locations, including weekends.
  • Passionate nature, determination, ability to perform tasks efficiently with minimal supervision.
  • Being sincere, courteous, and capable of demonstrating a strong work ethic is desirable.
  • Strong people skills, good rapport with customers and VinFast team members". What does it take?
  • A problem-solver who is not afraid to experiment and think beyond traditional methods, while also prioritizing consumer experience.
  • Exercises sound judgment
  • able to adjust and adapt easily; adept at handling changes in operations.
  • Working towards a successful outcome and contributing to the business's progress.
  • And ready to work in a business model or an entrepreneurial atmosphere?
  • Is interest in advanced technology?
  • A contemporary and professional setting where you'll interact with highly skilled and devoted professionals from various parts of the world.
  • Fair and reasonable wages that reflect your level of proficiency.'
  • Competitive group insurance policy subvention for employees and their qualified offspring.'
  • To promote a healthy lifestyle and a better work force, we created the Wellness Spending Account.
  • The work culture at our company is flexible, allowing employees to modify their schedules and work hours whenever possible while still keeping in mind their personal commitments.
  • Our employees benefit from our RRSP contribution plan, which provides financial planning assistance for their future.
Join us on our adventure to reach new horizons with endless excitement: Because when everything feels possible, changing mobility for all becomes achievable!

At VinFast Canada, we are committed to creating and preserving an accessible, welcoming, supportive, fair, and inclusive environment. Accommodations are available to support prospective employees during the recruitment and hiring process. Should you require any accommodations, please advise us in advance so that we can work with you to find suitable accommodation.