New Job Senior Customer Service Representative (Clerk 4) In Nova Scotia

Senior Customer Service Representative (Clerk 4)
Senior Customer Service Representative (Clerk 4)

Senior Customer Service Representative (Clerk 4)

Company : Province of Nova Scotia
Salary : $3,849–$4,257 a month
Location : Nova Scotia

Full Description


Department: Service Nova Scotia

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: 27-Sep-23 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At Nova Scotia's Service, we impact every citizen and business in the province by delivering reliable, accessible, and modern programs. Our mandate is to design and deliver programs and services to meet our customers' needs and improve the public good.''

Do you care deeply, genuinely and passionately about customer service? Do you have great communication skills and enjoy working with the public? Are you able to effectively manage difficult client engagements? If you answered yes to these questions, we would love to talk to you!

About Our Opportunity

Under the direction of the Vital Statistics Customer Service Leader, you provide subject matter expertise to registration unit customers working in a process driven and complex work environment where attention is critical. '

Key responsibilities include:

  • Providing support and assistance with complex transactions and escalating client files as required, leveraging your extensive experience in Vital Statistics programs offered by the company. Customer service training? Request
  • Reviewing and following up on reports, documents, or information to ensure compliance with laws and procedures.
  • Communicating with and motivating employees to achieve quality and productivity standards, including providing instruction, coaching or support as required.
  • Being accountable for oversight of the Registration Unit, ensuring performance targets are met, service level targets are met and leadership is routinely updated.
  • Preparing and implementing training plans as required, ensuring new hires are trained in a timely manner.
  • Ensuring the strictest adherence to confidentiality among staff and a high level of accuracy, attention and attention to detail is exhibited by staff.
  • Ensure the adherence to relevant policy and procedures.

Qualifications and Experience

In addition, you possess five years of experience in a customer service environment and at least two years' experience with Vital Statistics, ideally including registrations. An equivalent combination of training and experience can be considered: (i)

  • Leadership skills;
  • Customer service orientation;
  • Teamwork attributes;
  • Strong interpersonal skills;
  • Analytical and problem-solving skills;
  • Exceptional attention to detail and ability to multitask.
  • Knowledge of the interpretation and administration of programs administered by the Statistical Department; and
  • The ability to deal with members of the public while providing quality customer service in a fast-paced environment.

For this position, the ability to speak French and other languages would be considered an asset.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests; oral presentation; interview(s), interviews and reference checks.

Equivalency

The applicants relying on education and experience must show such qualifications in their application.

Benefits

Based on the employment status and the union agreement, Nova Scotia offers its employees a wide range of benefits such as health care, dental insurance, pension, general illness (short and long term), vacation and employee assistance programs.

What We Offer

  • Career development where you have access to career guidance, tools, resources and ongoing training for every stage of your career.
  • Our employees feel valued, respected, and connected. We have forward-thinking policy and strategy.
  • Countless career paths
  • Specific departmental working schedules. )

Pay Grade: CL 22

Salary Range: $1,924.59 - $2,128.70 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that represents, at all job levels, the citizens we serve. The Government of Nova Scotia has an Employee Empowerment Policy and we welcome applications from Indigenous Peoples, LGBTQI+ persons and other Racially and politically visible people, with disabilities or positions where they are under-represented.

This is a bargaining unit position originally restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply systematically and correctly via this link:

Failure to apply correctly means that your application will not be considered as a first-time application, and only if external applications are pursued. '

External applicants and current casual employees will be considered only if there are no qualified civil service bargaining unit candidates. Please note: Candidates won't get interviews if applications are incomplete or miss information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [email protected].