New Job Senior Client Delivery Manager (Canada) In Alberta

Senior Client Delivery Manager (Canada)
Senior Client Delivery Manager (Canada)

Senior Client Delivery Manager (Canada)

Company : SAP
Salary : Details not provided
Location : Alberta

Full Description

Our involvement is crucial in keeping this planet functioning properly.

The core of our company culture revolves around helping employees create breakthroughs that will shape the future. We prioritize a team environment that values diversity, adaptability, and collaboration, as well as individual learning opportunities. Additionally, we provide generous benefits through an annual drive or program for those who work with us.

The Role

SAP Cloud Customers of Enterprise Cloud Services are primarily served by the Client Delivery Manager (CDM), who is responsible for managing end-to-end customer engagement, including onboarding and continuous service delivery, architecture and governance, project initiation, relationship management, and renewal launching. In addition, the CDM is also responsible for maintaining overall product quality, which includes software integration, technical support, training, education, payroll, HR functions, automation, workforce development, staffing levels, technology adoption, compliance, procurement, etc. among other responsibilities.

What you'll do

Engagement Management

  • Ensures that the customers gets regular business review and discuss the service quality with them.
  • Provides a quarterly performance review that includes KPIs and reflects adherence to the overall customer satisfaction. The review is conducted on a recurrent basis.
  • Introduces and discusses the potential for improvement.'
  • Conducts meetings and assessments to comprehend client business requirements for service and planning purposes.
  • Describes the elements of SAP's cloud strategy and the increasing range of offerings.
  • To facilitate the implementation of S/4HANA and cloud standardization.'
  • To facilitate the shift toward SAP Cloud Solutions.?

Delivery Management

  • Contribute to onboarding/transition projects
  • Make a contribution to the overall service/project delivery within its defined timeframe, budget and performance targets.
  • The customer's one-stop solution for all service and support needs in the SAP cloud solutions.
  • Working with the delivery and operations teams to carry out root cause analysis from start to finish.
  • Contributes to the reduction of critical scenarios.?
  • Works with Mission Control Center (MCC) and Operation Center (OCC), if needed, in critical client cases.
  • AIDS in the evaluation of proposals, solution evaluations, and service-selection assessments (if applicable)
  • Integrate feedback loops into the development/operations unit'."
  • Participate in customer maintenance and release events (develop a customer IT schedule).
  • enables quality control measures for the client.
  • Facilitate service plan implementation for Enhanced Managed Services and Cloud Applications.'
  • Support monthly service reporting

Account Management

  • Working with sales to test out new opportunities and renew contracts (takes part in deal review meetings, if necessary)
  • Supports customer satisfaction surveys
  • Reviews SLA service for credit cards.?
  • A general overview of commercial responsibility.
  • Supports commercial change requests
  • It helps to keep track of the size and cost of future change requests.'
  • Reviews the operation profit of Cloud Application Services....?
  • He helps in coordinating the activities of various SAP stakeholders involved in the account to ensure successful integration with other teams.

What you'll bring

  • To be eligible for a scholarship, one must have at least a BS in Economics, Computer Science, Engineering, or an equivalent program.
  • At least 5 years of experience in managing client relationships and possessing excellent communication skills.
  • Gain insights into the present IT trends by examining business models and solutions for the cloud and SAP Cloud.
  • Outstanding customer experience and a leader who is driven by relationships, networking, and relationship building. Bravo!
  • Ability to make independent decisions with knowledge of one or more operational business processes (such as Logistics and Finance).
  • The curriculum includes Fundamentals of Project Management, Lean Six Sigma, and Infrastructure and Technical Knowledge. Additionally, the program includes a focus on project management, leadership, and leadership skills.


We build breakthroughs together

SAP innovations enable more than 400,000 customers worldwide to collaborate more efficiently and use business insights. While originally known for its leadership in enterprise resource planning software, SAP has evolved into a global leader in end-to-end business application software and associated services for data analytics, intelligent technologies, and experience management. With 200 million users and over 100 million employees globally, we are purposefully committed to our future and work with incredibly collaborative team members who take pride in our products and their unique contributions. We help people solve problems wherever they arise.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requirement number: 364910, working in Information Technology and expected to travel 0-20%. Career status: professional full-time job. Additional location locations are also available. #LI-Hybrid. Apply now.