New Job Information Officer In Alberta

Job Information

Job Requisition ID: 47027

Ministry: Forestry and Parks

Location: Kananaskis Improvement District (Kananaskis Visitor Centre at Barrier Lake, Peter Lougheed Provincial Park, Elbow Valley Provincial Park)

Full or Part-Time: Part-time

Hours of Work: 36.25 hours per week

Regular/Temporary: Seasonal – Wage

Scope: Open

Closing Date: Open until Suitable Candidates Found

Classification: Administrative Support 3

About Us

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported.

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.

Kananaskis Improvement District includes dozens of Provincial Parks, Wildland Provincial Parks, Provincial Recreation Areas and Public Land Use Zones between the City of Calgary and the Town of Canmore including Elbow Valley Visitor Information Centre, Kananaskis Visitor Information Centre, and Peter Lougheed Parks Discovery Centre.

To see the geographic area of Regions and locations of Provincial Parks , download and review pdf:

Role

In general, Information and Lead Information Officers (IOs) work alongside and oversee the staff, volunteers, and day-to-day operations in Provincial Park campground booths, stores, and Visitor Information Centres. They deliver public safety and recreational messaging, and act as a conduit for two-way communication between Alberta Parks and Park visitors to ensure visitors and campers have a positive Park experience.

This is a front-line customer service role that focuses on day-to-day operations of the larger Kananaskis Information Program, including handling visitor inquiries at the Visitor Information Centre, performing retail sales, issuing Kananaskis Conservation Passes, cash-in/cash-out procedures, compiling and posting Regional trail data from staff and users, editing data on the Alberta Parks website, and responding to requests through email, phone, social media, and mail. Highlights of responsibilities include:

Administrative Duties:

• Learn and adhere to all pertinent policies, procedures, and protocols, including Occupational Health and Safety (OH&S) protocols, campground regulations, and Government of Alberta directives
• Complete daily cash-outs and accurately enter data into Excel workbooks
• Record and organize statistics for public visitation and demographics when required
• Manage invoices and track expenditures
• Create detailed reports, information posters, and promotional materials using Microsoft Word, Publisher, and Excel
• Place orders for booth and store inventory (where applicable) to ensure the proper supplies are available prior to busy campground times

In-Person Information Services:
Provide exceptional customer service as the first point of contact for day users and overnight campers, in person registration time or any time visitors have inquires

• Operate cash register and point of sale system
• Manage retail sales, orders, inventory, and stock
• Daily opening tasks, closing tasks and ensuring location is open to the public during scheduled hours of operation
• Receive, respond to, and follow up with customer complaints
• Provide on-site visitor concern management, troubleshooting, and reporting
• Learn emergency protocols to provide support to visitors and staff in emergency situations

Education & Information Services:

• Respond to in-person and telephone/email requests for information on area amenities and recreational activities
• Advise the public of the various rules, policies, and regulations that apply within a Provincial Park
• Stay up-to-date on relevant activities, opportunities, and conditions (trails, water, fishing, etc.) to provide to the public
• Plan and deliver activities to support special events (such as Canada Day or Parks Day)

Qualifications

Education:

• High School Diploma with preference for post-secondary education plus one year of customer service experience
• Equivalencies will be considered

Additional Requirements to be successful in this role include:

• Exceptional English language proficiency for verbal and written communication
• Proficient computer skills (Microsoft Office, internet); Publisher and PowerPoint is also an advantage
• Valid Class 5 Driver’s License
• Valid First Aid Certificate

Assets:

• Experience or training in Tourism & Hospitality, Administration, Communications, Accounting, or Business and ability to provide exceptional Customer Service
• Previous Forestry and Parks experience and direct experience with Reserve.AlbertaParks.ca
• Experience handling cash, credit and debit card transactions, computer usage, debit machine
• Customer service, retail and cash-handling experience and/or administration experience
• Familiarity with the campground operations and/or the area surrounding your park preferences; camping experience or knowledge of appropriate campground etiquette

APS Competencies

Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. The following link will assist you with understanding competencies:

Competencies that are relevant to the role of Information Officer and Lead Information Officer include and will be discussed in the interview process.

Agility - Staff must be agile in order to anticipate and quickly adapt to changing priorities and situations in demanding and emergent environments to effectively meet diverse visitor needs and to be able to think creatively while working in a changing work environment.

Develop Networks – You will work in a small office but as a member of a large and collaborative team and understand whom to contact in the Kananaskis Operations Team to contact should issues arise.

Develop Self and Others - By actively learning about the needs of park visitors, reflecting on public interactions to identify areas of improvement and creating a shared learning environment to lead the delivery of top level customer service; you will also need to cross-train for other areas or duties such as assisting with maintenance

Systems Thinking - This position is one component of a larger work environment that includes other program areas so it's important to understand how the position contributes to achieving broader Alberta Environment & Parks goals.

Creative Problem Solving - Occasionally challenges arise and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions. You will use a wide range of communication techniques to promptly and professionally address issues and independently or collectively solve problems as they arise.

Salary

Based on up to 36.25 hours per week, rate of pay is $21.67 - $26.37per hour - Salary is currently under review.

Wage employees receive 11.2% in addition to regular wage earnings in lieu of benefits and vacation leave.

• 5.2 percent of regular wage earnings instead of paid holidays
• 6 percent of regular wage earnings instead of annual vacation pay

In addition to the 11.2%, weekend and shift premiums are paid as follows:

• Evening Shift Differential $2.75 per hour
• Weekend Premium $3.25 per hour (including holidays)

Notes

Terms of Employment:

• Term of contract is to start immediately until March 31,2024 with possible extension into the 2024 Summer Hiring season
• Evening and weekend work will be required
• Access to reliable transportation to and from place of work
• Valid Class 5 Driver’s License
• Final Candidates may be required to provide an acceptable Drivers Abstract (Will be reimbursed)
• Final Candidates may be required to provide a Criminal Records Check (will be reimbursed)
• Recognized Current Standard First Aid and CPR Level "C"/AED Certificate
• Adherence to Alberta Parks Uniform Policy
• Positions may require some outdoor work in a variety of weather conditions

Notes:

• Those selected for an interview will need to supply three work related references at time of interview
• Training will be provided to successful candidates
• Shared rental accommodation may be available

In your resume:

• Include date ranges (month and year) associated with all education and work experience
• Note if your experience is casual, part-time (PT) or full-time (FT)
  • Example: Baker, Jan 2016 – Jan 2019, PT – 2 shifts per week)

How To Apply

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

Resources for applicants:

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Dianna Sidon at [email protected].

If this competition is closed as per the closing date noted above, please continue to check