New Job Emergency Communications Officer In Alberta

Emergency Communications Officer
Emergency Communications Officer

Emergency Communications Officer

Company : Government of Alberta
Salary : Details not provided
Location : Alberta

Full Description

Job Information

Job Requisition ID: 47097

Ministry: Forestry and Parks

Location: Kananaskis Emergency Services

Full or Part-Time: Full-Time

Working 40 hours per week: what is the average work time?

Regular/Temporary: Regular

Scope: Open Competition

Closing date: 29 September 2023.

Classification: Program Services 2

About Us

The Kananaskis Region stretches from east of Calgary to the front ranges of the Canadian Rockies. Over 50 parks and recreation areas provide outdoor adventures and protected wildlife habitat. At the western edge of the region, farms and ranchlands give way to craggy peaks in the mountain paradise known as Kananaskis Country.
For more information on Alberta Park locations visit:


Emergency Communications Officers fill a dynamic role within a highly specialized remote communications and intelligence hub as the primary point of coordination for incident processing, resource mobilization, communications and documentation during emergency and non-emergency calls throughout the front country and backcountry areas of over 25,000 sq km land base of the Kananaskis Region.

Duties include simultaneous monitoring of multiple phone lines and radio channels as well as operation of a variety of communications equipment including a multi-screen computer terminal and various software, printer, mapping software, advanced telephone system, GPS unit, IPad and voice recorder.

Throughout any occurrence, whether it be a wildlife complaint, natural disaster or mass casualty incident, the Emergency Communications Officer is the primary resource for communications between numerous response agencies: Kananaskis Country Public Safety Team, Conservation Officers, Helicopter Rescue units, RCMP, EMS agencies, Provincial Flight Coordination Centers, Search and Rescue groups, Fire Departments and numerous non-emergency agencies.

Emergency Communications Officers manage multiple responses and incidents simultaneously, triaging priority calls based on available resources and immediate threats to life safety. Reporting to the Emergency Services Dispatch Supervisor, this position is responsible for key Emergency Communications Centre files and programs. These include dispatch and radio communications program (training, licensing, and trends analysis), communications technologies and asset management, and stakeholder support.

Within these files, key functions include::

  • Program development, delivery and evaluation.
  • Emergency response data collection and analysis.
  • Wildlife reporting, analytics and intelligence.
  • Emergency preparedness and support for industrial business emergency management?
  • Mentoring and coaching new emergency communication officer and casual dispatchers.
  • Shift in control of work force.
  • Regional Radio Frequency program including inventory and management, broadcast programming, troubleshooting and training. )
  • Asset management, troubleshooting and training for the Parks Operations section of the provincial fire network and AFRCCS radio programs.
  • Industry Canada provides radio licensing services, including proctoring examinations for all Kalinaskis.
  • The region's chief executive officer and other volunteers. "
  • Maintaining relationships with internal and external partners.
  • Identifying issues and efficiencies, providing the most effective tools and information to support emergency and non-emergency responses. This includes: Technology:
  • Creating, reviewing, recommending and updating protocols to align resources with response needs.


Minimum Requirements:

  • University graduation in a related field (degree with specialization in environment, technology, public administration and emergency services fields is desirable) or equivalent number of years already served in an Emergency Dispatch Center.
  • Equivalents can be considered: directly related experience or education considered on the basis of one year of experience for one school year or one year of education for a year.

Additional Requirements:

  • Standard first aid with CPR-C and AED may be given to candidates having an 8 hours wilderness first aid certification.
  • Class 5 driver's license or equivalent?
  • able to work irregular hours, overtime, shifts, evening and weekend jobs, statutory and provincial holidays.
  • Required to undergo training for the job, or to upgrade knowledge, skills and abilities required.
  • Able to work independently without direct supervision, with initiative to remain productive and support other park programs when needed.


  • Industry Canada- restricted radio operators license - Aeronautical Certified Examiner
  • Enhanced RCMP security clearance for use of enforcement applications. '
  • Technical abilities in radio communications systems and equipment.
  • With Microsoft Office products, you have a high level of computer proficiency, including speed and accuracy.
  • International Association of Emergency Dispatchers (IAED) Certification or similar?
  • Alberta Emergency Alert has certified user.
  • Ic training: Incident Command System (ICS) training.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

Identifies and manages required change and the associated risks:

  • Identifies alternative approaches and supports others to do the same.
  • Proactively explains the impact of changes.
  • And predicts and mitigates the emotions of others.
  • He anticipates and stays on task.
  • Makes decisions and takes action in uncertain situations, creating a backup plan.

Creative Problem Solving:

In open teams, workers share ideas and process problems.

  • He uses a wide range of techniques to break down problems.
  • It allows others to think creatively and express ideas.
  • It brings together the right people to solve problems.
  • Identifies new solutions for the organization.

Build Collaborative Environments:

involves a broad group of stakeholders when working on outcomes:

  • It involves stakeholders and uses public resources.
  • Through coaching and facilitated discussion, positive conflict resolves positively.
  • He uses energy to motivate and guide others.
  • He/she understands and works with diverse perspectives to achieve results.

Drive for Results:

Working to remove barriers to outcomes, stick to principles:

  • Forecasts and proactively addresses project challenges.
  • Removes barriers to collaborative work and the achievement of outcomes.
  • Upholds principles and confronts problems directly.
  • Considers complex factors and assigns solutions to the broader organization's mission.


Based on a 40-hour work week:

$2,587.64 - $3,394.37 Bi-Weekly ($67, 537 - $88,8592/ year)


Special Considerations:

  • Based on a 40 hour work week, this position is 10 hours shift, four shifts per week including holidays, weekends and night shifts. '
  • There is no provision for this position to work from home.
  • The successful candidate must undergo a security check. "

What are the best things GoA has to offer prospective employees?:

  • Working for the Alberta Public Service?
  • Pension plans:
    • Public Service Pension Plan (PSPP) - details?
  • Leadership and mentorship programs
  • Professional learning and development
  • What is a positive workplace culture? What are the examples of this?
  • Research Alberta Public Service Careers tool?

How To Apply

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

Resources for applicants:

    Closing Statement

    This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

    We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

    If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Alba Ngjelo at [email protected].

    If this competition is closed as per the closing date noted above, please continue to check