New Job Customer Service Representative In Saskatchewan

Full Description

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Customer Service Representative - ( 230000IC )

Description

A growing global company with infinite career and development opportunities.

When you join Ritchie Bros., you'll be part of a diverse, global team that's committed to delivering great customer experiences. Our culture is centered around people and is guided by our core values of integrity, unity and vision.

If you have an entrepreneurial spirit and are passionate about making a tangible difference, we invite you to join our growing team. Whether you're out in the market or back at your office, you will be helping us achieve our vision of becoming the global marketplace for insights, services and transaction-transforming solutions.

The Opportunity:

We’re looking for a Customer Service Representative. The work location for this position is Rouleau, Saskatchewan , and has an onsite arrangement.

In this role:

• Under the direction of the Customer Service Manager, the Customer Support Representative:
  • Adheres to the organization's Service Level Agreement by providing timely responses to incoming support tickets, which range from basic to moderately complex application and browser related issues.
  • Ensures high levels of customer satisfaction by communicating clearly and accurately.
  • All information logged in the support system is complete and accurate.
  • SmartEquip develops and maintains strong technical and business expertise in SmartEquipped applications.
  • Develops and maintains a strong understanding of client requirements and processes.
• Support RB's unreserved commitment to safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your team, co-workers and customers.

Here’s what you bring:

• Bachelor's degree preferred, high school diploma or equivalent required.
• I have 3 years of customer support experience. What should I do?
• Experience with web-based applications.
• Excellent customer facing skills with the ability to deal patiently and politely with varying customer skill levels.
• SQL, Relational Database, SQL skills required.
• Microsoft Office Suite Experience.
• Experience with the purchase to pay process is preferred.
• Superior verbal and written communication skills.
• A passion for high quality service.
• Can work in a fast-paced, high-spending environment.
• Working during non-standard business hours when necessary (24 hour coverage).
• Multilingual a plus.

This job requires you to do many things.

• This position is sedentary in nature and requires minimal physical effort.
• A significant amount of time is spent on a computer and the ability to hear, speak, write, see, type and perform other basic office functions is required.

What We Offer:

Our success is built on the drive and dedication of our people. As we grow around the world, there will be many opportunities to advance your career - we've proven this throughout our 60+ years in business. And, we'll take care of you along the way."

• What is the base salary plus performance bonus? What are some examples?
• Dental benefits include: Medical and dental benefits.
• RRSP with company match
• Employee Stock Purchase Program
• Ongoing training, professional development and tuition reimbursement. )

To get an idea of what our auctions are like, check out some video clips on YouTube right now: http://bit.ly/KL9Fz

What is LinkedIn and how can I learn more about the company? Request details. Please stay updated.

Ritchie Bros. (NYSE and TSX: RBA) is a global asset management company that offers end-to-end solutions for buying and selling used heavy equipment, trucks, and other assets in a multitude of sectors including construction, transportation, telecommunications, agriculture, energy, oil and gas, mining and forestry.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country where this job is located, and candidate selection is made by Talent Acquisition only through electronic applications.

Primary Location : CA-SK-Rouleau

Job : Customer Service

Job Posting : Sep 18, 2023, 12:31:33 PM

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