New Job Technical Support Analyst In Nova Scotia
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| Technical Support Analyst |
Technical Support Analyst
Company : Davis Pier Consulting
Salary : Details not provided
Location : Nova Scotia
Full Description
The Opportunity
Davis Pier is a consulting firm that provides innovative solutions to complex government and social challenges. We work with public, non-profit, and private sector organizations in Canada and internationally to deliver the services necessary to improve society and the lives of others by designing, planning, and implementing lasting change.
We hire great people who work hard at delivering great results for clients within a flexible, autonomous workplace. We are looking for a Technical Support Analyst to join our team. This role will support our IT Administrator and will be focused on IT support for our internal operations, including responsibility for implementing, monitoring, and supporting the technology and systems our team uses daily, helping our employees with any technical challenges they may experience, from troubleshooting common computer and networking issues to upgrading and managing systems and software.
Responsibilities
The Technical Support Analyst will primarily be responsible for user support and assistance of IT applications and services, including installation, configuration, issue resolution, best practice research, options analysis, and IT and technical incident management. Responsibilities include:
- Assist the IT Administrator with technical problems and troubleshooting problems that staff may have with computer hardware and software.
- Assisting in investigating technical issues, recording incidents, and escalating when necessary.
- Assisting with installing, supporting, and maintaining hardware and software, including managing user accounts for the company's SaaS applications.
- Managing antivirus software and proactively monitoring for malware.
- Assisting with management of user accounts and subscriptions for licensed software.
- Monitoring and maintaining IT asset inventory.
- Assisting with Backup and Security Operations, including ensuring backup of all Office 365 data (Exchange, SharePoint, and One Drive)
- Assisting in basic connectivity, and network and firewall management (Fortinet, Cisco), monitoring and troubleshooting.
- Assisting with New Hire orientation on company IT platforms, including MacBook and mobile phone deployment, troubleshooting, and configuration assistance.
- Providing training on IT tools, security best practices, and other relevant topics.
- Advising clients on technology trends and best practices and recommending IT solutions that align with their business goals, as well as creating visuals to present to clients.
- Creating and maintaining documentation for IT systems, processes, and troubleshooting guides.
- Troubleshooting with both Apple hardware and software.
Qualifications
Candidates should meet the following criteria:
- Post-secondary education in related field and 2 years previous IT-related experience
- Thorough MacOS, Windows and iOS knowledge
- Mac desktop application knowledge (Microsoft Office, Adobe, etc.)
- Experience with various IT tools and SaaS applications: JAMF, Zoom, Microsoft Defender for Endpoint, Sophos, Microsoft Office, Microsoft Intune, SharePoint, OneDrive, etc.
- Strong organizational, time management, and communication skills
At Davis Pier we are committed to building a diverse and inclusive workplace. If your experience doesn’t align with every qualification described but you believe you have the ability to deliver the work described in a way that aligns with our values, we encourage you to apply and look forward to reading your application.
Perks of Working with Davis Pier:
- Comprehensive health and dental benefits plan including an Employee and Family Assistance Program (premiums split 50/50 between the firm and employee)
- Four weeks of vacation annually
- Hybrid working options after first few months with the firm
- Annual Health Living Allowance ($500)
- Profit-sharing incentives
- Regular social and team-building events
- Peer Mentorship Program
- Beautiful modern office located downtown in the Brewery Market building
- B Corp certified company
- Collaborative, welcoming, and supportive team
About Davis Pier
Davis Pier is a professional services firm that provides innovative solutions to complex government and social challenges. Our team consists of over 80 people in Halifax, Toronto, and Charlottetown with varied backgrounds including strategists, project managers, engineers, public policy experts, interdisciplinary designers, technologists, and researchers educated in areas such as business, engineering, public administration, psychology, economics, and behavioural science.
We work with public and non-profit sector organizations in Canada and internationally to deliver the services necessary to improve society and the lives of others by designing, planning, and implementing lasting change. Our ability to collaborate with clients and implement these solutions is what sets us apart. The approaches we use to design, plan, and manage change allow us to deliver exceptional value and integrate seamlessly with our clients. Our success in supporting these complex projects resulted in us receiving the 2020 Halifax Chamber of Commerce Business of the Year award.
Commitment to Diversity, Equity and Inclusion
We welcome candidates from diverse backgrounds and who are representative of the communities that we serve, in particular those with lived experience of the barriers individuals face to employment.
Davis Pier is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse communities that we serve. We encourage applications from women, BIPOC, LGBTQ2S+ and people with disabilities as we strive to build a more inclusive society.
If you will require accommodations at any stage of the selection process, please state the nature of the accommodations in your cover note. In your application, please feel free to note your preferred pronouns (for example – she/her/hers, he/him/his, they/them/theirs, etc).
Please include your resume and cover letter with your application.
What’s the Process?
We know applying for jobs and finding your new career can be overwhelming, so we strive to be as transparent as possible about our interview and hiring process.
It is important to note that our interviews are conversation based. We use an interview guide to support our conversation and are ready to answer any questions you have about our team. At Davis Pier we strive for a two-way dialogue, as we hire for the long term and want to ensure we are hiring the right person to grow our team and you feel confident choosing us as an employer.
The image below depicts the process for applying at Davis Pier.
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