New Job Support Team Member In Ontario

Support Team Member
Support Team Member

Support Team Member

Company : Memory & Company
Salary : Details not provided
Location : Ontario

Full Description

PSW or similar experience preferred. Memory Care experience necessary.


Oakville Club

407 Iroquois Shore Road, Unit 1
Oakville Ontario Canada L6H 1M3

Markham Club

100 Renfrew Drive, Suite 110
Markham Ontario Canada L3R 9R6

Positions available

Full-time 35+ hours/week (Oakville Club)
Part-time 20+ hours/week (Oakville Club)
Casual part-time (Oakville & Markham Club)

Hours & Shifts

Memory & Company operates 24 hours-a-day, 7 days-a-week.

We are hiring day shifts, afternoon shifts, and night shift, for weekdays and weekends.

Primary Role

A Support Team Member plays an extremely important role at Memory & Company ensuringour Members are comfortable, happy, engaged and well cared.

We work universally as a team and all Support Team Members MUST be comfortable with personal care and leading activities.


  • PSW certificate or similar experience
  • 1 year experience working with people who have Alzheimer’s or related dementias, acquired brain injury, stroke or Parkinson’s
  • Physically fit, can sit, lift 35 lbs., bend and stand for long periods of time
  • Mentally fit to meet the emotional demands of caregiving for people with Memory Loss
  • Possess excellent written and verbal skills for effective communication
  • Passionate about improving the lives of those affected by Memory Loss
  • Comfortable leading large and small group programs
  • Comfortable with all aspects of personal care care in a sensitive, private and respectful manner
  • Comfortable with light housekeeping and dining assistance
  • Creative and enjoys running daily programming
  • Enjoys the universal Support Team approach
  • Keen, reliable, energetic, friendly, approachable
  • Ability to handle multiple priorities effectively
  • Exceptional organizational and time management skills
  • Patient, kind, calm, empathetic and very adaptable to a high paced environment

Primary Duties and Responsibilities

  • Initiating and executing daily programs
  • Making our Members feel very welcome
  • Companionship
  • Greet our Members for hand to hand service, and assist them with getting comfortable
  • Assisting Members with toileting when necessary
  • Assisting with dining- preparation, serving, feeding assistance, occasional cooking, baking (if a skill), washing dishes, clearing and wiping tables
  • Light housekeeping and laundry to ensure Memory & Company always looks, feels and smells its best
  • Grooming, personal care and bathing of Members when necessary
  • Carrying and using provided electronic devices for communication amongst the Team
  • Follow health and safety requirements and procedures at all times
  • Be a kind, calm, and empathetic support to all our Members and their families
  • Maintain a respectful, open-minded, open-communication environment with all team members
  • Ensuring daily assigned Members have all tasks complete and that they are happy and engaged
  • Address concerns when they arise with the appropriate leaders
  • Ensure the safety of our Members at all times by conducting regular checks and counts of our Members
  • Ensure our Members are well fed, and hydrated at all times
  • Maintain the dignity of our Members at all times
  • Other duties as requested from time to time by the Memory & Company Leadership team