New Job Supervisor Mls In Ontario
Company : City of Toronto
Salary : $93,500–$119,274 a year
Location : Ontario
Job ID: 39830
Job Category: Audit, Compliance & Inspections
Division & Section: Municipal Licensing & Standards, MLS Investigation Services
Work Location: Etobicoke Civic Centre
Job Type & Duration: Full-time, Permanent Vacancy
Salary: $93,500 - $119,274, Wage Grade 6.5.
Shift Information: Monday to Friday, 35 hours per week
Number of Positions Open: 2
Posting Period: 24-Aug-2023 to 07-September-2023
Reporting to the Manager, Licensing and Administration Services, the Supervisor will be responsible to provide direction to staff and clients regarding the issuance and renewal of licences and permits, Tribunal processes and other related Licensing to ensure the effective delivery of municipal licensing by-laws.
- Oversees all aspects of the application, issuance, renewal, and appeal processes related to various regulatory requirements related to housing initiatives within Municipal Licensing & Standards, and include primary programs, but not limited to multi-tenant housing, short-term rentals, and the RentSafeTO program, within the division.
- Supervises, coaches, and trains assigned staff ensuring effective teamwork, high standards of work quality and organizational performance. Encourages continuous learning and innovation in others
- Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work to ensure compliance with health and safety policies and all performance measures are met.
- Collaborates with other Supervisors and Managers to ensure effective scheduling and assigning of staff to optimize service levels for clients, taking into account scheduled absences and historical volumes.
- Implements detailed plans and recommends policies/procedures regarding program specific requirements.
- Utilizes management reports to forecast volumes, analyze issues and measure results.
- Demonstrates and encourages a strong customer service focus and ensures the management team and all clients are updated on actions and outcomes as necessary.
- Authorizes and coordinates vacation and overtime requests. Evaluates staff performance, hears grievances and recommends disciplinary action when necessary.
- Reviews Business Licensing application files and licence issuance processes to ensure efficient accurate processes.
- Prepares correspondence and reports to City Council, Standing Committees, Community Councils and Tribunal on specific issues related to Municipal Licensing & Standards,
- Attends weekly meetings and acts as divisional witness at the Toronto Licensing Tribunal
- Represents the Division in dispute resolution relating to licensing programs and liaises with members of the public.
- Represents the Manager in their absence at Community Council, Committee meetings and public meetings.
- Oversees all aspects of licensing issuance programs including the handling of cash receipts and reconciliation of financial payments
Post-secondary education in Public or Business Administration or an equivalent field, combined with relevant management training and experience, or the equivalent combination of education and experience.
Extensive experience in the supervision or leadership of front-line staff working in complex and politically sensitive environment, including coaching, coordinating, and the demonstrated ability to handle day to day labour relations matters.
Intermediate Microsoft Word, Excel, and PowerPoint skills and the ability to utilize a variety of computer such as: IBMS or case management programs, SAP, and other relevant programs used to support the division's core requirements.
Demonstrates and encourages a strong customer service focus and ensures the management team and all clients are updated on actions and outcomes.
Well-developed critical thinking skills, interpersonal and team building skills.
Strong analytical and problem solving skills, with the ability to develop effective solutions by making recommendations based on thorough research, equity consideration, and broad content knowledge
Ability to communicate, both orally and in writing, throughout all levels of the organization.
Ability to represent the Division at Committees and/or Tribunals and to represent the City to maintain effective working relationships with community groups, stakeholders, elected officials and other senior managers.
Ability to exercise independent judgment and discretion in dealing with confidential or sensitive matters.
Knowledge of municipal operations, council proceedings, and divisional issues.
Working knowledge of the Occupational Health and Safety Act and Regulations, the Collective Agreements and related labour legislation.
Ability to work on a shift schedule if required.
Note To Current City of Toronto Employees
City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.