New Job Supervisor District Operations Cs In Ontario



Company : City of Toronto
Salary : $93,500–$119,274 a year
Location : Ontario

Full Description

Job ID: 38938
    Job Category: Community & Social Services
    Division & Section: Children's Services, Client Services
    Work Location: 4 Locations (See Below)
    Job Type & Duration: 1 Temporary (12 months) vacancy
    Salary: $93,500.00 - $119,274.00, TM0724, Wage Grade 6.5
    Shift Information: Monday - Friday, 35 hours/week, Hybrid Work Model
    Affiliation: Non-Union
    Number of Positions Open: 1
    Posting Period: 31-Jul-2023 to 15-Aug-2023
    Locations: 1118 Finch Ave W, 325 Milner Ave, 9th Floor, 2700 Eglinton Ave W, 55 John St, 10th Floor
Job Summary
As part of the Client Services Team in Toronto Children’s Services, the Supervisor, District Operations, will provide strategic leadership to support the unit with operationalizing the multi-year system transformation of the child care system in Toronto. As a successful Supervisor, District Operations, you will manage a diverse team of staff, providing work direction, coaching, mentorship and support. Additionally, you will consult with stakeholders to drive service improvements, support projects/initiatives, monitor client eligibility for assessment/placement into subsidized child care, and ensure compliance with legislated frameworks and divisional priorities.

Children's Services is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We believe that advancing reconciliation, equity, and inclusion are critical to achieving our mission of promoting access to high quality early learning and child care services for Toronto families and children. We are dedicated to building a workforce that reflects the diversity of the public and the communities in which we live and serve

Job Duties
  • Supervises, motivates, and trains assigned staff, ensuring effective teamwork, high standards of quality and organizational performance, continuous learning and encourages innovation in others.
  • Supervises the day-to-day operation of all assigned staff including the scheduling, assigning, and reviewing of work.
  • Authorizes and coordinates vacation and overtime requests.
  • Ensures compliance with WSIB, Human Rights and Health & Safety legislation
  • Supervisors the client eligibility function within a specified geographic/functional area, including the determination of initial/ongoing client eligibility for a fee subsidy and ensuring compliance with provincial, legislative, and Council directed policies/procedures
  • Monitors/evaluates services to ensure continuous improvement of staff performance and acceptable level of client satisfaction.
  • Reviews client files to ensure accuracy of fee subsidy calculations and follows up on errors.
  • Coordinates administrative support systems within the district office, in compliance with corporate/departmental policy/practices.
  • Supervises one or more office locations or a team of staff in an assigned district.
  • Develops service strategies to ensure information, assessment/placement services are available to children/families, addressing the needs of a multilingual community.
  • Supports or leads projects or initiatives that advance outcomes for Toronto families.
  • Responds to clients with special needs or special employment circumstances.
  • Coordinates the submission of client appeals to the Divisional Client Appeal Committee.
  • Responds to issues from the public, political complaints, and makes recommendations for resolve.
  • Makes presentations to service providers, politicians, parents & community members, providing advice, information, and direction regarding eligibility for subsidized childcare/placement of children.
  • Participates on a variety of local community groups, collaborating with members of the community, staff, and clients for effective/efficient services for children/families.
Key Qualifications
  • Post-secondary education in a discipline pertinent to the job function or equivalent combination of education and experience
  • Experience planning, developing and implementing programs/initiatives that address operational and client needs.
  • Experience in a leadership role, planning, supervising and directing the work of other staff (e.g. leading, motivating, training, monitoring and evaluating performance) in a customer service/human services environment.
  • Experience in the application of case management principles and practices with applicable legislation.
  • Experience working effectively with multiple internal and external stakeholders (e.g. staff, the public, community organizations) to advance divisional goals.
  • Superior judgement and decision making in planning, coordinating and organizing skills controlling day-to-day operations with the ability to deal with competing deadlines, multiple tasks, conflicting priorities and high performance expectations
  • Ability to handle day-to-day personnel and labour relations issues.
  • Excellent customer service skills and ability to work with service providers, clients, and/or staff to address service inquiries, requests and/or complaints with sensitivity and discretion
  • Proficiency using office systems including Microsoft Office Suite, Outlook, portals, and the ability to adapt to changing technology and working in a hybrid work model.
  • Thorough understanding of legislation and regulations and policies governing subsidized childcare.
  • Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.
  • Familiarity with government legislation in the are of occupational health and safety
  • Knowledge of SAP, TMMS and RACS systems or other municipal maintenance management or budget systems will be an asset.
  • Ability to take initiative and work independently, taking leadership of a project as well as being a strong team player working closely with staff, stakeholders and consulting with clients in fulfilling the goals of the unit.

Additional Information:
If you are interested in learning more about the Supervisor position within Children Services, you are invited to attend an Information Session.

The Information Session will be held on Thursday, August 3rd, 2023 from 12:30PM to 1:00PM (EST), and will provide an opportunity to learn more about the role and responsibilities of the Supervisor, the mandate of the Children Services and what it is like to work at the City of Toronto, as well as the City's application process.

To join this online event:
Register for the information session from the below link. Once you complete the registration, you will get the link to join the session. You will also receive call-in details for the session:

  • Please join at least 5 minutes before the meeting begins.

Hybrid Work Program
The City of Toronto's Workplace Modernization Program is re-imagining how we work in our workplace. Its vision is to provide flexibility to our employees around how we work and where we work. It will also support a better work-life balance, improved job satisfaction and employee engagement. Improving the work experience is at the core of this program and everyone plays a significant role in its realization. We have introduced the Hybrid Work Program which supports amore modern and flexible way of working. The hybrid approach will allow us to keep the best of remote work while integrating the important aspects of in-person collaboration and team-work.

While all qualified applicants will be considered, preference may be given to those who identify as Indigenous, Black and/or from any of the equity deserving groups (e.g. people with disabilities, racialized people, members of 2SLGBTQ+ community, etc.).

Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.