New Job Sto 18R - Natural Resource Specialist, Contact Centre In British Columbia

STO 18R - Natural Resource Specialist, Contact Centre
STO 18R - Natural Resource Specialist, Contact Centre

STO 18R - Natural Resource Specialist, Contact Centre

Company : BC Public Service
Salary : $62,256–$70,558 a year
Location : British Columbia

Full Description

Posting Title
STO 18R - Natural Resource Specialist, Contact Centre
Position Classification
Scientific/Technical Off R18
Work Options
100 Mile House, BC V0K 2E0 CA
Burnaby, BC V3J 1N3 CA
Campbell River, BC V9W 6Y7 CA
Castlegar, BC V1N 4P5 CA
Chilliwack, BC V4Z 1A7 CA
Cranbrook, BC V1C 7G5 CA
Fort St John, BC V1J6M7 CA
Kamloops, BC V2H 1B7 CA
Multiple Locations, BC CA
Nanaimo, BC V9T 6L8 CA (Primary)
Parksville, BC V9P 2H7 CA
Prince George, BC V2N4P7 CA
Quesnel, BC V2J 6W6 CA
Smithers, BC V0J 2N0 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA
Williams Lake, BC V2G 5M1 CA
Salary Range
$62,255.85 - $70,557.73 annually
Close Date
Job Type
Regular Full Time
Temporary End Date
BC Public Service -> Ministry of Forests
Ministry Branch / Division
Associate Deputy Minister's Office
Job Summary

Join dedicated professionals making valuable contributions to the lives of British Columbians

FrontCounter BC is a single window service for businesses and individual citizens seeking information and/or authorizations to utilize Crown natural resources. FrontCounter BC staff help navigate the application process from start to finish.

The Natural Resource Specialist, Contact Centre will provide direct client services for multiple agencies and clients on behalf of FrontCounter BC. This position supports the FrontCounter BC Contact Centre client service operations and contributes to online database and information tools development and maintenance. The Natural Resource Specialist provides expertise, technical advice on specific permits and licenses related to the natural resource programs of the client agencies.

Explore the opportunities and value working with our team can offer you: Why Work for the Ministry of Forests.

Job Requirements:

  • A bachelor’s degree in a natural resource management-related field, or a Technical Diploma in a related field and 1-year related experience, OR an equivalent combination of education and experience
  • Experience applying regulations and/or policies
  • Demonstrated experience with word processing, database applications and mapping tools such as e-Licensing, iMap and GATOR.
  • Experience working in a fast-paced customer service environment
  • Experience providing client service in an adversarial environment

Preference statement(s)

  • Experience in a call centre/contact centre environment
  • Experience analyzing a wide variety of natural resource information
  • Experience supervising staff
  • Experience managing issues and bringing them to successful resolution within strict performance deadlines
  • Experience working with FrontCounter BC

Provisos /Willingness statement(s)

  • Willingness to keep self informed on current trends and issues through ongoing training, education and participation in team projects
  • Willingness to perform repetitive tasks while sitting at a desk for up to seven hours a day
  • Willingness to assist customers on the phone for up to seven hours a day
  • Willingness to travel occasionally, for varying lengths of time

For questions regarding this position, please contact [email protected].

About this Position:

Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. Employees of the BC Public Service must be located in BC at the time of employment.

An eligibility list may be established to fill future temporary and permanent vacancies.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements list above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected], before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category
Scientific and Technical