New Job Parks Retail & Reservations Planner In Alberta

Job Information

Job Requisition ID: 47243

Ministry: Forestry and Parks

Location: Edmonton, AB

Full or Part-Time: Full-Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Regular

Scope: Open Competition

Closing Date: September 11, 2023

Classification: Program Services 3 Market Adjustment (023PSAMA)

About Us

Role

Do you have experience with camping reservation solutions? We’re looking for an individual with an understanding of Park operations, sales and customer service, databases and online applications? If so, join Alberta Parks and apply now!

Alberta Parks is an extensive network of 473 parks and protected areas. Reserve.AlbertaParks.ca (RAP) is the online reservation system for Alberta Parks, managing over 14,000 campsites, 170 group camping areas, 73 comfort camping units and 17 backcountry campgrounds. Your role as Parks Retail and Reservations Planner is key to the daily coordination and operations of RAP, directly training and supporting the 500 staff members that use the system to manage their campgrounds and services.

Reporting to the Parks Retail and Reservations Team Lead, the Parks Retail and Reservations Planner shares responsibility for all aspects of the day-to-day coordination and operational support of Reserve.AlbertaParks.ca for all stakeholders. This position works directly with Contact Centre staff to manage caller customer information services. This position also works closely with an IT vendor and Service Alberta staff to support the reservation solution.

Your work will:

• Assist in the ongoing analysis, evaluation, improvement and growth of the solution
• Support modern and effective retail and reservation services for Alberta Parks
• Manage data verification and daily data updates including fees, amenities, status, photos, maps, messaging, etc.
• Complete User Acceptance Testing (UAT) on any new functionality or solution changes
• Manage daily operations including overseeing IT issues, field staff/campground contract operator troubleshooting, transaction reviews, refund exception requests, customer complaints, etc.
• Train field staff and contact centre agents on the application, business rules and regulations and policies.
• Research, coordinate and write various communications (updates, newsletters, web content), that keeps staff, management and stakeholders informed about the program.

Qualifications

Minimum Requirements:

• University graduation in a field related to Business, Information Systems Management, Tourism or Retail plus 2 years directly related experience in progressively more responsible positions.

Equivalency: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.

Additional assets:

Preference will also be considered for candidates that have:

• Experience with Park operations and/or campground operations.
• Experience in camping reservation and registration solutions. Experience working with IT software solutions to manage data systems.
• Experience in User Acceptance Testing (UAT) and regression testing including setting up test cases, automated testing, ticketing solutions.
• Experience with responding to informational requests and customer complaints.
• Experience managing projects and facilitating decision making.
• Experience in Contact Centre operations.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

If you haven’t included competency information in the “Role” section, you can include the critical competencies with examples of how they relate to the role being recruited to in this section; below is a list of the APS Competencies to assist you:

Agility
Proactively incorporates change into processes:

• Creates opportunities for improvement
• Is aware of and adapts to changing priorities
• Remains objective under pressure and supports others to manage their emotions
• Proactively explains impact of change on roles, and integrates change in existing work
• Readily adapts plans and practices

Develop Networks
Makes working with a wide range of parties an imperative:

• Creates impactful relationships with the right people
• Ensures needs of varying groups are represented
• Goes beyond to meet stakeholder needs
• Ensures all needs are heard and understood

Systems Thinking
Takes a long-term view towards organization’s objectives and how to achieve them:

• Takes holistic long-term view of challenges and opportunities
• Anticipates outcomes and potential impacts, seeks stakeholder perspectives
• Works towards actions and plans aligned with APS values
• Works with others to identify areas for collaboration

Salary

$2,588.06 to $3,397.76 bi-weekly. ($67,548- $88,681 / year)

A salary review is in progress and may result in this salary being increased on September 1, 2023.

Notes

36.25 hours of work per week Monday to Friday

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service –
• Pension plans:
  • Public Service Pension Plan (PSPP) –
• Leadership and mentorship programs
• Professional learning and development
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreements
• Research Alberta Public Service Careers tool –

How To Apply

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact TAS Administrator Alba Ngjelo at [email protected].

If this competition is closed as per the closing date noted above, please continue to check