New Job Organizational Change Lead (Program Admin Officer 4) In Nova Scotia

About Us

The Department of Cyber Security and Digital Solutions* (CSDS), as part of the Government of Nova Scotia, puts people first. CSDS is large, diverse, and passionate about making a difference in peoples’ lives. We believe in user-centered iterative digital service design, and practice Internet-era ways of working. Working at CSDS means you will be a part of a team of caring, compassionate, and highly skilled people whose work makes a difference through designing, continuously improving and delivering the programs and services that people need.

At CSDS, we don't just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging!

The people who use government programs and services come from all walks of life. It is important that CSDS reflects the people that we serve – so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.

• Formerly known as the Nova Scotia Digital Service (NSDS) group, a part of the previous named Department of Service Nova Scotia and Internal Services.

About Our Opportunity

Do you want to make a difference? Do you like to make a big impact? Do you want to be a part in transforming the way we serve our citizens and bring a WOW digital experience to our citizens and employees in government and health? If the answer is, “Yes!” then we have the opportunities what will challenge and excite you.

We are looking to strengthen our rapidly growing team with the addition of an Organizational Change Lead. This position is part of the Digital Collaboration team that enables and accelerates modern workplace productivity and collaboration adoption, promotes awareness and usage of digital collaboration and productivity apps and provides end-to-end support, through the delivery of modern digital experience across:

• Individual productivity
• Team productivity
• Community enablement
• Organizational productivity

Reporting to the Manager of Digital Collaboration, with a high degree of independent judgement and initiative, the Organizational Change Lead plays a lead role in providing advanced specialized Change Management expertise and leadership to design, plan, and support the people side of change on technology projects across the Provincial Government, Nova Scotia Health (NSH) and IWK, as well as to the citizens of Nova Scotia.

The position applies Organizational Change Management processes combined with industry and business knowledge, best practices, measurements and tools to analyze organizational change issues, and drives solutions that transforms clients’ business to align with the Modern Collaboration Architecture.

The position works extensively with on a variety of high-profile projects and programs involving digital transformation, organizational change, service/operational process development, and/or large-scale deployment of technology, to help clients realize benefits from technology implementation.

Primary Accountabilities

The Organizational Change Lead is responsible for:

• Utilizes change management processes and tools to design a strategy that supports adoption of the change and the successful implementation of business transformation, and to clarify business transformation vision and scope, case for change and program governance model.
• Identifies and engages internal and external stakeholders; Plans, develops, facilitates and leads workshops with internal and external stakeholders.
• Conducts Change Impact and Readiness assessments to identify key changes or readiness gaps that will impact the organization; Develops and executes change management activities to support the transition.
• Develops concepts and the overall communication strategy and plans to include creating and delivery of communications, messages and supporting materials.
• Trains and coaches stakeholders and management to support the implementation of technology solutions.
• Defines, measures and tracks change success metrics, user adoption tracking and management, and value realization.
• Working collaboratively across government and with various stakeholders and sectors to build collaborative relationships and innovate;
• Prioritizes and plans changes in the agile and internet-era ways of working, working with team to promote and adopt productive and collaborative solutions and platform service across the government and the clients.

Qualifications and Experience

As an experienced Organizational Change Lead, you must have a relevant degree and at least six (6) years of relevant and progressive experience. You can demonstrate with evidence your experience with the following:

• Minimum five (5) years of experience as a Change Management Lead
• Minimum two (2) years working experience managing the people side of change on technology projects in a government setting
• Working knowledge of Change Management methodologies, tools, and techniques
• Holds a certification with ADKAR, Prosci, or similar tools
• Experience in planning, facilitating and leading workshops with internal and external stakeholders
• Experience in developing communications material
• Experience in training and coaching stakeholders and management to support the implementation of technology solutions
• Strong communication skills (both oral and written)
• Experience working as part of a project team with structured delivery methodology and project lifecycle
• Demonstrated ability to work effectively individually, with minimal supervision, with teams, and remain flexible with shifting priorities
• Highly proficient in Microsoft Word, Excel, and PowerPoint

The following skills and knowledge are considered an asset:

• Experience working on Microsoft Cloud based projects or initiatives

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

We recognize that everyone brings different skills and experiences to the table and that not everyone “checks all the boxes”. We encourage you to apply anyway! Tell us why you’re the right fit for the job.

Benefits

Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• Department specific flexible working schedules