New Job Microcomputer Support Specialist 2 In British Columbia

The goal of the City of Burnaby and its employees is to consistently deliver first class service and services to our community. With this in mind, we hire people who share the same passion, those with the drive and determination to grow with and contribute to our already exceptional team. People like you!

This is technical and operational work in the provision of first level user support and problem resolution services to the organization. An incumbent responds to user calls, investigates and resolves software, microcomputer and hardware problems; installs and configures software and hardware; and establishes and maintains liaison with users and provides guidance and informal training to same; may perform clerical tasks. The work is performed under general supervision and requires the exercise of independence of judgement and action in the technical and operational aspects of the work referring more complex or unusual issues to a supervisor or appropriate technical staff. Keeps abreast of developments in corporate standards, application software, utilities, and support tools. Prepares and maintains a variety of material such as databases, manual records, files, and reports related to service desk activities; maintains, reviews and updates asset inventory data; assists in the development of user aids, in-house manuals and help desk procedures and scripts. Performs other related work as required.

Qualifications include completion of a one year certificate program in computer sciences or related discipline at a technical institute or community college, plus sound related experience; OR an equivalent combination of training and experience. Sound knowledge of problem definition and solution techniques applicable to the work performed. Ability to examine users’ current applications, practices, and needs, and identify problems and recommend or develop solutions or improvements; to communicate effectively orally and in writing and to speak effectively before small groups of employees; to lift and set-up computer and peripheral equipment. Knowledge of alarm, building access control and CCVE system are considered assets. Skill in the operation of equipment used in the work. A valid Driver's License for the Province of British Columbia is required. The incumbent will be required to obtain and maintain an RCMP Enhanced Security Clearance.

Please apply online by September 1, 2023.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.

At the City of Burnaby, we are committed to fostering an inclusive and diverse workforce that authentically mirrors the vibrant community we proudly serve. We consistently embrace diversity and endeavor to build an inclusive workforce that celebrates the richness of our community. We warmly welcome applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to join us in shaping a more vibrant and equitable future together.

Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online.

We thank all applicants for their interest; however, only those considered for an interview will be contacted.