New Job Facility Booking Assistant (Casual, Part Time) In Ontario

Facility Booking Assistant (casual, part time)
Facility Booking Assistant (casual, part time)

Facility Booking Assistant (casual, part time)

Company : The City of Guelph
Salary : $21.90 an hour
Location : Ontario

Full Description

About Our Organization:
The City of Guelph is a vibrant and diverse community with a unique sense of place located in southern Ontario along the Innovation Corridor that runs between Toronto and Kitchener-Waterloo. We are also one of Canada’s fastest-growing cities with a projected population increase from 135,000 people to almost 170,000 in the next 10 years. Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.
Job Summary:
Resumes are being accepted for the casual part-time position Facility Booking Assistant with Parks & Recreation. Under the direction of the Recreation Supervisor, Booking, Events, Promotion, the Facility Booking Assistant is responsible for collecting and compiling information around facilities and the approved uses of those facilities including the development of a photo library. Additionally, this position will assist with clerical work, including data entry, filing, etc.

Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

Hours of Work
This is a part-time position scheduled up to 20 hours per week, including nights, weekends and holidays.

Your Role
  • Process customer inquiries, transactions and follow up related to facility rentals of picnic shelters and amusement rides, meeting rooms, and one-off rentals/occasional use of recreation facilities (arenas, sports fields etc.)
  • Prepare and distribute rental contracts, insurance forms and required booking documentation.
  • Invoice, monitor, and follow up on accounts receivables for facility rentals. Escalate to Supervisor when warranted.
  • Distribute weekly facility calendars to distribution lists.
  • Assist in the documentation of policies, guidelines and standard operating procedures for facility booking, public space allocation and related processes.
  • Maintain efficient filing and records management system.
  • Other duties as assigned.

  • Experience related to the duties listed above, normally acquired through a diploma in Recreation, Event Management, Business Administration or closely related field
  • 1-2 years customer service experience (in person, over the phone, and electronic communication)
  • Two years’ experience with booking and registration software.
  • Candidates with an equivalent combination of education and experience may be considered.
  • Experience using Perfect Mind software an asset
  • Excellent customer service skills with the ability to resolve customer inquiries in an effective manner.
  • Ability to work independently with minimal supervision, while being an effective member of a team
  • Ability to work collaboratively with community groups, agencies and organizations.
  • Intermediate Microsoft Office skills (e.g. Word, Excel and Outlook) with the ability to manipulate data and create complex spreadsheets.
  • Strong organizational skills with the ability to manage multiple timelines and assignments in order to meet deadlines in a very demanding customer service focused environment.
  • Excellent communication skills (both oral and written) with the ability to communicate with all levels of staff, stakeholders and the general public.
  • Ability to analyze problems, identify alternatives and make recommendations in order to implement procedures and policies.
  • Ability to maintain strict confidentiality and unquestionable integrity.
  • Knowledge of the Occupational Health and Safety Act
$21.90 per hour

How to apply

Qualified applicants are invited to apply using our online application system by August 29, 2023. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered. Proof of qualifications will be requested at the interview stage.

The City of Guelph is an equal opportunity employer that values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.