New Job Digital Operations Specialist In Ontario
|Digital Operations Specialist|
Digital Operations Specialist
Company : Four Seasons
Salary : Details not provided
Location : Ontario
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.
Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
We are currently looking for a technically and customer service oriented individual to join our team as a Digital Operations Specialist. In this role, you will provide Tier 1 support for systems, procedures, and service related to the digital operations platform(s) by troubleshooting, analyzing, and evaluating technology issues and providing guidance to users.
This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Senior Director, Digital Operations. This role primarily involves interactions with internal stakeholders at our hotels and resorts and with external vendors.
Key Activities / What You’ll Be Doing
Act as a liaison between the Home Office digital team and hotel staff
Respond to Service Now helpdesk requests and ticket items.
Work with operations field support teams to ensure our digital platforms are effective service vehicles for employees and guest alike.
Assist with communications to the hotels to ensure awareness and preparedness for digital product deliveries and downtime.
Work with Learning and Development Team to create training tools to enable our hotels to effectively provide an enhanced service with the app.
Review digital platform usage and update monthly KPIs, goal metrics, and perform ad hoc reporting.
Work with IT teams to Quality Assurance (QA) and User Acceptance Testing (UAT) various enhancements and bug improvements
Liaise with vendors to identify gaps in expected results while conducting UAT.
Desired Skills / Who You Are
Identifies technical support trends and highlights areas of opportunity for training.
Strong written and verbal communication skills; able to effectively communicate instructions and ideas to a wide variety of internal and external customers.
Responds to support tickets in an effective & timely delivery.
Encourages sharing of innovative ideas inside and outside the organization.
Ability to work well under pressure and manage multiple tasks.
Experience, Education and Professional Qualifications / What You Bring
College diploma or University degree in computer science program or equivalent work experience
2+ years of experience in hospitality and/or service-related positions
Previous experience working with a troubleshooting ticket system, responding to technical questions and conducting User Acceptance Testing (UAT)
All internal applications must be submitted and approved in Workday by August 21, 2023.
This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.