New Job Customer Service - Licensing In Alberta

The Opportunity:

This position is the first level of contact for customer requests and complaints for City Bylaw infractions related to licensing and other related queries via telephone, e-mail or in person at the counter. This position would be expected to address all complaints and inquiries as per departmental guidelines/policy including the associated financial processing, administrative tasks and responding to the customers. Makes recommendations and decisions on Licensing Bylaw matters and prepares various responses and documentation related to those decisions. This position would also provide coverage on our main floor for Customer Service.

As our preferred candidate, you will have:

• One (1) year certificate in a business or legal program with minimum 2 years related customer service or legal experience in bylaw review or equivalent.
• Knowledge of the licensing bylaws or bylaws in general.
  Ability to accurately type 30 wpm and input data into a computer working with various applications.
• Ability to understand and communicate various bylaws, acts, manuals, etc. as required.
• Ability to deal effectively face to face, over the phone and in writing with difficult customers. Resolving conflict in public situations.
• Ability to work as a team player and work independently with a high degree of accuracy, attention to detail and in accordance with policies and procedures.
• Demonstrate ability to manage time with a wide range of challenges and high volume of work with frequent interruptions and conflicting priorities.
• Experience with financial software and Microsoft Office applications.
• Ability to learn and apply various internal computer programs in day-to-day operations.
• Ability and creativity to take customer suggestions and provide internal feedback in order to enhance department and corporate procedures.
• Ability to be innovative and assist with the creation of efficiencies and process improvements for the department.

Affiliation:

Canadian Union of Public Employees, Local 417

Remuneration:

$34.40 to $36.22 per hour.

Hours of Work:

75 hours biweekly; Monday to Friday. Some evening and weekend work may be required.

We thank you for your application. Only those selected for an interview will be contacted.