New Job Client Service Supervisor, Rent Supplement (Program Admin Officer 3) In Nova Scotia

Client Service Supervisor, Rent Supplement (Program Admin Officer 3)
Client Service Supervisor, Rent Supplement (Program Admin Officer 3)

Client Service Supervisor, Rent Supplement (Program Admin Officer 3)

Company : Province of Nova Scotia
Salary : $5,087–$6,183 a month
Location : Nova Scotia

Full Description

Department: Municipal Affairs and Housing

Location: SYDNEY

Type of Employment: Term

Union Status: NSGEU - NSPG

Closing Date: 14-Aug-23 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

The Department of Municipal Affairs and Housing (DMAH) is the primary housing delivery agency in Nova Scotia. The Department is also responsible for ensuring the availability of safe, suitable, and affordable housing for all Nova Scotians. Our work involves making strategic investments, leveraging new funding, and building on critical partnerships to help further position ourselves to meet current and future housing challenges.

About Our Opportunity

Under the direction of the Rent Supplement Manager, the Casework Supervisor is responsible for the client service rent supplement/housing benefit delivery, including the full cycle and ongoing program delivery within a specified region.

Primary Accountabilities

Supervises and gives direction to Rent Supplement Program Administration Officers. This includes assigning and coordinating caseloads; giving advice, direction or guidance; interpreting Departmental and program policies / procedures; and communicating with clients who may not understand or agree with their case worker’s decision. You also oversee and are actively involved as the main point of contact for the client, attend case conferences, liaise with other Departments and outside contacts when required with difficult and complex cases to ensure that a high quality of service is provided to the public. This would include working directly with other Departments and outside contacts to manage the case appropriately.

In consultation with the Rent Supplement Program Manager, this position interprets policy to ensure program policy compliance and provides oversight and approval of all client payments.

Achieves annual fiscal output and performance targets by tracking and monitoring expiring agreements, approving market rent increase requests according to policy, reviewing and approving benefit payments, landlord damage reimbursement requests and obtaining approval from Department of Municipal Affairs and Housing for renewals.

Ensures compliance with programs, policies, procedures, and the Residential Tenancies Act relating to applications, placement, transfers, arrears and evictions. Brings forward recommendations for process improvement. Administers landlord/client payments by ensuring that all entries meet the monthly cut off.

Recruiting and retaining landlords for the rent supplement program by demonstrating client service excellence and by soliciting and managing ongoing client and landlord requests and expectations, exchanging in respectful and timely communications and forging professional and respectful relationships with stakeholders.

Qualifications and Experience

This may be the right opportunity for you if you have a bachelor’s degree in Business Administration, Commerce, Social Science or a related field with 5 years of related experience. You have experience in housing program and policy development and project management and implementation skills.

You have strong communication and interpersonal skills and a proven track record of leading effective teams and managing change and innovation and effectively solving problems. You think strategically and make decisions by connecting with stakeholders (both internally and externally) using strategic and tactical approaches. Knowledge of appropriate software including Microsoft Word, Excel, Outlook, PowerPoint and Adobe Acrobat is required.

You have experience working with, and understand the needs of, various communities (e.g., African Nova Scotian, Persons with Disabilities, Youth, Older Worker, Indigenous, Francophone, Newcomers and Immigrants) that are part of the Housing market. You can establish strong relationships with senior representatives of non-governmental and governmental organizations (both internally and externally) and have a solid understanding of client service.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.


An equivalent combination of training, education and experience will be considered. Related equivalencies may include, but are not limited to:

  • A related master’s degree and three (3) years of related experience
  • A diploma in a related discipline and seven (7) years of related experience

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Salary Information

PR 13 -

$2,543.38 - $3,091.70


Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation, and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

Working Conditions

Most of your work is in a comfortable office environment. You may be required to travel to sites on occasion. There is a need for you to balance competing priorities and meet strict deadlines.

Additional Information

This is a TERM employment opportunity with an anticipated end date of January 31, 2025 The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

What We Offer

  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • An engaged workplace where we foster respect and recognition.
  • Forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.

Pay Grade: PR 13

Salary Range: $2,543.38 - $3,091.70 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [email protected].