New Job Assistant, Labour Relations In Ontario

Assistant, Labour Relations
Assistant, Labour Relations

Assistant, Labour Relations

Company : Canada Post - Postes Canada
Salary : Details not provided
Location : Ontario

Full Description

Job Requisition Id: 171873
Business Function: Labour Relations
Primary City: Toronto
Other Location(s):
Province: Ont. - GTA
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level: CPXMB01
Number of Vacancies 1
Job Closing Date (MM/DD/YYYY): 08/22/2023

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

Job Description

The incumbent performs the administrative tasks required for the timely processing of employee grievances; ensures general administrative support for officers and managers; maintains an up-to-date documentation centre and forwards information to regional labour relations personnel; prepares management reports; greets visitors (customers, etc.); ensures an excellent level of customer service by responding promptly and efficiently to questions from internal/external customers and conducts follow-up if needed. The incumbent demonstrates considerable flexibility as to time management and the performance of tasks in accordance with work assignments and requests from the manager.

Job Responsibilities

Below are the main job requirements and responsibilities for the Assistant, Labour Relations.

  • Coordinates all priority actions and ensures follow-up; responds promptly and efficiently to information requests from senior management, external managers or functional heads; responds to urgent information requests and deals with situations that could embarrass or expose Canada Post to criticism if not handled in a prompt, discrete and tactful manner.

  • Receives grievances, requests and codes documentation following analysis and collective agreements research, performs entry in the Labour Relations Grievance Information System (LRGIS), prepares and opens grievance files and ensures they are complete, obtain and forward additional information required to labour relations officers at all levels.

  • Requests corrective actions from Payroll for sustained grievances, and removal of disciplinary letters, etc. by using confidential information in the HRIS and conducting a follow-up on the corrective actions requested; classify and distribute corrective actions.

  • Receives arbitration fees, prepares the schedule, obtains all files required and conducts a search for missing files; convene arbitrators, lawyers, the national office, Legal Affairs, unions and all other stakeholders, and forwards written notification of the arbitration hearings.

  • Communicates with union representatives to plan grievance hearings; reserve hearing rooms.

  • Acts as a liaison officer between Head Office and all section officers to respond to various requests relating to arbitration cases.

  • Performs computerized data entries required for the grievance statistical analysis system; performs other varied manual and computerized data entries.

  • Prepares the official grievance files sent to arbitration; ensures that all general information and details relating to the arbitration are included in the file; takes all necessary steps relating to the hearing site and forwards information to all parties concerned.

  • Organizes and keeps an up-to-date filing system on all union portfolios; keeps arbitration awards received and signed memoranda of understanding on file.

  • Maintains current copies of Acts and regulations applicable to labour relations; maintains the case law system.

  • Assists in the preparation of minutes of the various union-management meetings by drafting and distributing the report.

Job Responsibilities (continued)

  • Produces and distributes the labour relations monthly activities and statistics reports to officers and managers, highlighting the main initiatives, events, previous activities, grievances, arbitrations, work interruptions, dismissals and other relevant information; prepare, draft or research a number of reports.

  • Designs, undertakes and assumes responsibility for special projects as requested by the supervisor.

  • Prepares monthly budget projections; prepares and verifies the budget, including monthly and year-end variance analyses; monitors arbitration-related expenditures; verifies arbitrators’ fees and prepares requisitions for payment; keeps a current record of amounts spent.

  • Verifies the computerized budget reports (GL) on a monthly basis and ensures that transactions recorded are accurate; ensures that all incorrect amounts are transferred to the appropriate cost centre.

  • Sorts, registers and forwards all correspondence, greets visitors, answers telephone calls, takes action and responds to information requests in the absence of officers and managers.

  • Performs other related duties, in particular, making travel arrangements and hotel reservations, preparing expense claims and ordering supplies, materials and equipment.

  • Uses specialized equipment and various software and computerized programs as required. The incumbent is responsible for personal technological and operational development.



  • Completion of secondary school according to provincial standards or equivalent (GED) with at least 2 – 3 years of experience as an administrative assistant OR

  • Postsecondary degree in Administration or Labour Relations; or Diploma in a related field with at least 1 year of experience in a similar position


  • A minimum of 1 – 3 years of experience as an administrative assistant

Other Candidate Requirements

  • Experience in processing in judicial files or Labour Relations or Industrial Relations
  • Significant experience working with Word, Excel and Outlook
  • Experience working with SAP, an asset
  • Bilingual (French and English) oral and written

Other Information

Hybrid Workplace
Your Official Work Location for this position at Canada Post is 4567 DIXIE RD, MISSISSAUGA ON L4W 1T0. Based on Canada Post's Hybrid Workplace Practice, and the current physical and client/stakeholder-facing requirements of your role, there may be opportunity for you to perform your work from an Alternate Work Location (such as your home). Please note that although you may have the flexibility to work remotely, your team leader may require you to come to your Official Work Location for specific situations including, but not limited to, internet/network connectivity issues, team building, onboarding new employees, technical training, negotiations, labour disruption, project go-live, productivity/performance. You will be responsible to bear all costs related to travelling between your Alternate Work Location and your Official Work Location. Canada Post reserves the right to review the physical or client/stakeholder-facing requirements of your position. Should you wish to explore further flexibility, please speak with your team leader.

Safety Sensitive Positions

This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.

Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Conflict of Interest

The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

Important Message

Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Our signature behaviours

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Our values

Our Values have three dimensions: “We matter as individuals, We matter to one another, We matter to our country”
I earn the trust placed in me every day, and I trust that my safety and well-being are everyone’s top priority.
We do our best work when we trust each other.
We value the trust Canadians have in us, and understand it is earned with every decision and interaction.
I understand respect is the foundation of a successful workplace.
We respect each other as colleagues and treat each other as we would like to be treated.
We respect our country and the communities we serve, and understand we have a responsibility to be a positive force for change.
I challenge myself to safely deliver every day because what I do matters.
We are a network of people, united by what we accomplish and deliver together.
Delivering a stronger Canada for Canadians is at the heart of what we do