New Job Administrative Associate In British Columbia

Administrative Associate
Administrative Associate

Administrative Associate

Company : TD Bank
Salary : Details not provided
Location : British Columbia

Full Description

Administrative / Clerical / Support
Surrey, BC
August 23, 2023



Workplace Model


Pay Details

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

Department Overview

TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions, and service to clients.
TD Wealth Private Investment Advice (PIA) is ideal for investors who are looking for professional, custom-tailored wealth planning and investment solutions, while maintaining participation in the decision-making process regarding their financial affairs. The advisors work with clients to design and implement a comprehensive investment strategy, recommend customized investment solutions and provide on-going portfolio monitoring and performance reporting aimed at enhancing the client’s financial success over the long-term. TD Wealth PIA has 800+ Investment Advisors located in 86 branches across Canada.

Reporting to the Manager of Client Service, the Administrative Associate provides legendary quality, efficient, and specialized administrative support on a multiple and diverse range of assignments within a dynamic client-oriented sales environment. The ideal candidate is accustomed to responding to an ever-changing face paced environment, embraces change, and easily adapts. They are driven to succeed and want to make a positive impact with every interaction. They possess and demonstrate problem solving abilities that focus on solutions.

Job Details

Key responsibilities of the Administrative Associate include but not limited to:

  • Provide and deliver a high level of administrative support to the branch while ensuring high quality service and professionalism at every client interaction; going above and beyond where required
  • Support the Manager Client Service (MCS) in functions related to:
  • Control, implement, effective communication of all operational/administrative and regulatory/compliance activities as required. Support the team by continuously developing increased knowledge in all branch processes
  • Support coordination of equipment needs for, system access, IT support, and able to provide training support where required for branch staff
  • Coordination and handling of all premise’s issues including building issues, seasonal and promotional displays
  • Maintain and provide ongoing improvements to the branch filing system
  • Perform Cage duties as assigned; ensuring changes are implemented and communicated to staff when required to ensure a high level of compliance following audit procedures
  • Support the team by actively promoting/supporting key firm/branch initiatives,
  • Actively suggest improvements that focus on TD’s vision of building a better bank and above average standards
  • Identify areas to reduce costs on expenditures and bringing ideas to MCS and/or BM for improvement
  • Support an up-to-date Business Continuity Management (BCM) Plan and ensure details are communicated to and understood by all staff implementing changes where required.
  • Support the branch professionals where required including client requests
  • Be an advocate of LEI
  • Other Sundry duties as assigned

As the Administrative Associate may be located at Reception, the role will also be responsible for:

  • Greet clients and/or guest to the branch and respond to their requests in an efficient manner
  • Answer and support the branch phone lines as required and direct calls and/or completes the request for the client thus demonstrating strong LEI attributes
  • Make changes to branch directories when required
  • Control the distribution of outgoing and incoming mail, courier bag and reports, faxes and transit mail by following internal control measures
  • Support business meetings including set up, catering requests, and manage branch Boardroom schedule

Job Requirements

Required education and/or accreditation

  • Undergraduate Degree or Community College Diploma in Business preferred
  • Industry related courses (ie. CSC) or pursuing to obtain for job progression is an asset

required capabilities

  • The ability to work both as part of a team and independently to complete tasks
  • Prior administrative experience an asset
  • Possess excellent communication skills
  • Proven ability to deliver a high level of service
  • Detail oriented and highly organized
  • Ability to work in a fast-paced, dynamic environment
  • Proficient with MS Office Suite

Additional Information

Preferred candidate identified

Company Overview

Our Values
At TD we’re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes … because when colleagues feel their best, they’re more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.


Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

How We’re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!