New Job Supervisor, Local Area In Quebec

Supervisor, Local Area
Supervisor, Local Area

Supervisor, Local Area

Company : Canada Post - Postes Canada
Salary : Details not provided
Location : Quebec

Full Description

Job Requisition Id: 170763
Business Function: Delivery Operations
Primary City: Saint-Lin Laurentides
Other Location(s):
Province: Quebec
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: French Essential
Employee Class and Level: OP 01
Working Hours: 40 hrs/week
Number of Vacancies: 1
Job Closing Date (MM/DD/YYYY): 07/16/2023

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

Job Description

Reporting to the Local Area Superintendent (LAS), supervises the activities of a team of delivery employees assigned to a facility to ensure that proper procedures are followed in the handling and delivery of mail relay bundles and the administration of funds collected. Ensures corporate procedures, safety practices and security regulations are followed, and service commitments met. Maintains good public relations with customers. Assists the LAS with the daily operations of the facility.

Job Responsibilities

  • Plans, directs and inspects the daily operation of a work unit to ensure efficient sortation, routing and delivery of mail in accordance with corporate regulations, procedures and instructions.

  • Schedules and allocates staff to ensure sortation of mail and routes covered; determines the need for extra relief staff and authorizes overtime when required.

  • Measures distances for delivery to new or existing points of call, according to the Route Measurement System and processes. Determines whether new points of call meet delivery service requirements and proposes solutions or changes to delivery routes if required. Consults and works with Route Measurement Officers on changes to routes in the delivery centre.

  • Audits/updates RSMC routes via corporate system as well as on the job street observations as required but a minimum of two times per year.

  • Regularly checks on the performance and appearance of delivery employees while on their routes to ensure adherence to established routes of travel, official dress regulations and proper methods of delivery. Trains new employees in their various duties and instructs them in new methods and procedures.

  • Supervises, coaches and provides guidance and leadership to employees. Oversees staffing, the development of objectives, and performance management, including attendance management. Resolves staff issues, including disciplinary action when required. Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement; discusses various problems and changes in areas such as, safety, overtime, and route evaluations with shop stewards and attempts to resolve complaints before the grievance stage is reached. Creates learning and knowledge transfer opportunities for assigned staff.

Job Responsibilities (continued)

  • Promotes and implements work place safety and health programs for assigned team. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts accident investigations and reports incidences. Addresses and resolves health and safety issues in a timely and efficient manner. Conducts safety inspections and takes corrective action to rectify unsafe operating conditions.

  • Manages the e Voucher process, enters volume and addressing data into corporate systems, prepares reports in order to monitor performance, identify improvements, control operational costs and meet targets.

  • Liaises with other supervisors and enablers to ensure effective coordination of operations or to solve operational problems.

  • Reports repairs related to the building, operational equipment and assets to the Manager, monitors and follows-up with appropriate third party and takes corrective action as required.

  • Projects professional service standards and ensures customer experience is a priority when investigating and resolving service issues and customer complaints.

  • Investigates delivery impediments when the customer fails to maintain the required safety conditions (e.g. broken mail box, loose dog, construction). Communicates issue with the customer to resolve or make other arrangements until the unsafe condition can be rectified. If unable to resolve, takes action to initiate suspension of delivery.

  • Performs other related duties.



  • High School diploma or provincial equivalent (GED) (Equivalent experience, may be accepted in lieu of a High School diploma).


  • Minimum 1 year experience managing a team OR Minimum 2 years’ experience working within a unionized environment
  • Working knowledge of Microsoft Office (i.e., understand the major features of each software application)

Other Candidate Requirements

  • Possess a valid permanent driver’s license (no graduated or temporary license)
  • Have a satisfactory safe driving record per CPC’s Driver Safety Program , which includes:

a) Have not received more than 2 moving violations in last 3 year

b) Have not had more than three demerit points assigned in one single violation

c) Have not had license suspension or prohibition of any kind in last 3 years

Other Information

Safety Sensitive Positions

This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.

Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Conflict of Interest

The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

Important Message

Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Our signature behaviours

Make the call – We’re empowered to make decisions, respectfully challenge the status quo, and support others to do the same.
Know the destination– We understand Canada Post’s strategy and goals and how we contribute to them, and we move forward with open minds when exploring new approaches. Deliver for others – We take pride in doing our personal best, demonstrate care for others, and support and encourage them to reach their potential.
Ignite our pride– We play a role in making Canada stronger by celebrating who we are, the communities we service, and issues that matter.

Our values

Our Values have three dimensions: “We matter as individuals, We matter to one another, We matter to our country”
I earn the trust placed in me every day, and I trust that my safety and well-being are everyone’s top priority.
We do our best work when we trust each other.
We value the trust Canadians have in us, and understand it is earned with every decision and interaction.
I understand respect is the foundation of a successful workplace.
We respect each other as colleagues and treat each other as we would like to be treated.
We respect our country and the communities we serve, and understand we have a responsibility to be a positive force for change.
I challenge myself to safely deliver every day because what I do matters.
We are a network of people, united by what we accomplish and deliver together.
Delivering a stronger Canada for Canadians is at the heart of what we do