New Job Senior Technical Support Specialist 1 In Ontario



Company : City of Toronto
Salary : $112,000–$144,200 a year
Location : Ontario

Full Description

    Job ID: 34028
    Job Category: Information & Technology
    Division & Section: Technology Services, Office of the Chief Technology Officer
    Work Location: Metro Hall, 55 John Street
    Job Type & Duration: Full-time, Temporary (24 months) Vacancy
    Salary: $112,000.00 - $144,200.00
    Shift Information: Monday to Friday, 35 hours per week
    Affiliation: Non-Union
    Number of Positions Open: 1
    Posting Period: 05-Jul-2023 to 19-Jul-2023

To provide services in systems design, availability, utilization and integration of a corporate-wide and public facing network infrastructure that crosses many departmental boundaries such as components of existing hardware and software platform, enterprise directories, enterprise systems management tools, enterprise database management systems, enterprise printing and reporting strategies, network security and resources, performance and security requirements and to recommend necessary modifications, upgrades or acquisitions.
This role requires deep technical expertise on modern network designs and implementations, as the role will be working on exciting next generation investment projects to build a smart city & connected community to deliver on City’s goals on equity and connectivity and reducing the digital divide. The successful candidate will also partner with leading academic and industry veterans to deliver this mandate.

The role may be hybrid and may require on site presence to deliver the program and project mandate.

Major Responsibilities:
  • Designs, architects, analyzes and implements detailed plans and recommends policies/procedures regarding program specific requirements.
  • Supervises, motivates and trains assigned cross divisional project staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
  • Supervises the day to day project operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and co-ordinates vacation and overtime requests. Monitors and evaluates staff performance, salary increments, hears grievances and recommends disciplinary action when necessary.
  • Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
  • Provides advice and consultation to business users and other technical staff to determine requirements, research on solutions, evaluate alternatives, and to recommend policies, data integration, data security, network infrastructure, common software required, and the final product acquisition.
  • Leads technical project teams comprised of members from other department and/or sections of the division and stakeholders, to determine requirements, research, evaluate, develop and/or acquire, implement and provide technical support for enterprise network products to support business requirements.
  • Provides senior level support of the enterprise software and hardware installation, upgrades, configuration, account management, security administration, capacity planning and performance tuning.
  • Performs hardware, software, appliance and related tools installation, configuration, maintenance and upgrades. Also, performs account management, system monitoring and security services on the systems. This includes the creation of City wide policies and standards, and enforcement of the standards relating to access permissions.
  • Provide enterprise wide backup and disaster recovery services to meet the business recovery requirements. Responsible for the capacity planning, security measurement, and performance tuning of the overall infrastructure, including Internet, Intranet and Extranet environments.
  • Develops, manages and reports on detailed project plans. Ensures effective corporate standard system security and internal processing controls (audit controls) are maintained.
  • Impacts change management for both hardware and software, and manages vendor relations in the case of external hardware, systems software, network and/or service acquisitions. Provides risk assessment and its potential impact on enterprise systems and users.
  • Ensures timeliness and completion of corporate projects by providing project management and project planning. Influences project scope, monitors critical success factors, co-ordinates projects resources and reports on project milestones/deliverables.
  • Leads in the preparation of Request for Proposal (RFP), Request for Quotation (RFQ), and Request for Information (RFI) and participates in the evaluation and selection of technical solutions.
  • Establishes City wide standards related to the operability and high availability of corporate network software/hardware products through the identification and resolution of service or performance problems and initiates changes to enhance problem avoidance.
  • Reviews, evaluates, recommends and comments on emerging technologies and business innovation for improving service, reducing costs and enhancing efficiency on l service improvement, cost efficiencies to the public.
  • Works with highly confidential information; available 7x 24 while on-call to respond to critical page alerts.

Key Qualifications:
Your application for the role of Senior Technical Support Specialist 1 (Senior Network Support Specialist) should describe your qualifications as they relate to:

  • Considerable experience in designing, implementing and proactively managing a large and complex enterprise network.
  • Experience in providing technical support in a large, diverse network and telecommunication environment, including hands-on experience with enterprise network and security management tools and systems.
  • Experience in, and knowledge of, current and emerging enterprise network and Cloud based services, telecommunication and internet related technologies, including hardware, software, as well as local and wide area networks in both wired and wireless environments.
  • Ability to work independently as a leader and/or co-operatively as a team member.
  • Ability to work effectively with clients, at both technical and non-technical levels.
  • Ability to prepare, organize and present business cases, proposals, solutions and budgets or similar formal documents and statements for various audiences, including stakeholders, clients and the public.

Note To Current City of Toronto Employees
City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.