New Job Senior Deskside Technician - Contract In Alberta

Senior Deskside Technician - Contract
Senior Deskside Technician - Contract

Senior Deskside Technician - Contract

Company : Compugen Inc
Salary : Details not provided
Location : Alberta

Full Description

Job Title

Senior Deskside Technician - Contract

Vacancy No


Work Location

Calgary, AB

Job Details

Position: Senior Deskside Technician
Location: Calgary

About Compugen
Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

Compugen is seeking a Senior Deskside Technician t o troubleshoot, repair, install, and upgrade Computer desktops, workstations, network devices, printers, peripherals as well as associated operating systems, and application software at the desktop level. This will be for an initial 6 month contract working on-site.

  • Deliver an exceptional customer experience while maintaining contractual service levels
  • Function as a team leader on project assignments, as required
  • Utilize your experience, and knowledge for customer documentation development
  • Perform hardware warranty, and non-warranty repairs of desktops, notebooks, servers and printers
  • Perform imaging, and re-imaging of workstation operating systems and applications
  • Provide end-user support, and assistance on various operating systems and applications
  • Execute complex moves, adds and changes of computer equipment
  • Complete complex hardware and/or software upgrades to existing equipment
  • Perform network connections for desktops and printers
  • Support, and service customers with POS, Switches, Routers and Wi-Fi
  • Maintain major vendor certifications (HP, Dell, Lenovo, Lexmark, Xerox, etc.) as well as Comptia A+ certifications
  • Other duties as required

  • Experience with current Operating Systems Windows 10/11 iOS, Android
  • Experience with Azure Virtual Desktop and Intune
  • Must have a valid driver’s license, vehicle, and insurance.
  • A+ Certification is required.
  • Experience with Tier 1 vendors (HP, Dell, Lenovo, Lexmark, Xerox, etc.)
  • Experience with desktops, laptops, mobile devices, Servers, Switches, Routers and Wi-Fi
  • SQL Query basic understanding
  • Knowledge of encryption – (MBAM) and its importance
  • Experience with PowerShell
  • Asset Tagging Experience
  • Server Upgrades – RDP
  • Office 365 Knowledge
  • ServiceNow ticketing Tool
  • Enterprise Wide Printer Management
  • Meeting Room Technology and Troubleshooting (TEAMS) and or others.
  • Patch Management Experience
  • Experience with Laptop hardware eg. RAM Upgrade, cracked screen replacement, internal battery replacement, keyboard replacement.
  • Setting up Workstations – Laptops and Monitors
  • Packaging Experience is an Asset (Admin Studio)
  • RSA / FORITNET VPN Experience
  • Strong English written, and verbal communication skills
  • Ability to take direction, and follow practices and procedures, consistently and accurately
  • Ability to work independently as well as in a team environment.
Working Conditions
  • Monday to Friday, 7:00-15:00 or 12:00 – 20:00pm
  • Must be able to lift a minimum of 40 lbs independently

Equity Statement
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.