New Job Products And Payments Clerk In Alberta

Products and Payments Clerk

Job Number : 47365

Reporting to the Supervisor of Service Innovation and Performance, the Payment Agent position engages with thousands of citizens each year, providing a diversity of services through product sales and payment transactions, for Permits & Licensing, Transportation Operations, ETS, Bylaw, Taxation, and Accounts Payable, through multiple channels.

This position requires the ability to create safe, helpful, accountable, integrated, and excellent experiences for both internal and external customers. Attention to detail, problem-solving, ability to de-escalate, cash handling experience, compliance with standards, policies, and procedures, strong organizational skills, and ability to balance multiple priorities, are all required to be successful in this role.

With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

• Process payments for City products & services using the iNovah, Rams, ICEPAY and other tools that support the various channels, such as POSSE, ESII, Finesse, APEX and CRM
• Accurately identify the service or product, match billing and payment information in system to ensure accuracy of a transaction
• Comply with the City of Edmonton money handling procedures, exceptions and PCI standards
• Continually stay abreast of business partner program and service changes as well as maintaining knowledge about the various products and services to be able to accurately educate citizens on program requirements offered by ETS, Bylaw, Permits & Licensing, and Taxation
• Educate citizens by articulating City and cash handling policies
• Review and determine eligibility of Ride/LAP applications
• Obtain correct information to accurately process refunds and voids to mitigate any risk of potential losses.
• Maintaining tracking records such as using accurate reason codes in the queueing system.
• Prepare and issue Busker Permits by confirming availability of locations in Posse
• Perform other related duties as assigned

Qualifications:

• Grade 12 including business subjects with an emphasis in administrative practices OR completion of an appropriate certificate program from an approved business school or college (ex. records management, accounting, finance or business administration)
• Standard First Aid/ Narcan administration training is an asset
• 2 years diversified experience in general office practices and procedures, including experience with assisting in the instruction of less experienced staff, customer service, cash handling management, and a variety of computer applications
• Knowledge of subsidy program eligibility requirements is required as it relates to ETS Ride/ LAP is required
• Demonstrated experience using iNovah, RAMs, POSSE, & Apex, IcePay, is required
• Experience working with ETS, Bylaw, Permits & Licensing and Taxation programs
• Experience using RAMs, IcePay, Senior Log Sheets, SAP CRM, CISCO IP Communicator,Cisco Finesse, Fines, eSirius and Google Applications, is an asset
• Knowledge of inventory management, Payment Card Industry Standards, FOIP, Data Security Standards, and Records Management Guidelines is required
• Working knowledge of the City and area, including the ability to read and interpret maps and routes is an asset
• Demonstrated ability to create seamless and positive experience for the customer, while working within the parameters set out in policy, procedure or program requirements
• Good judgment in relation to security practices in a public facing office
• Provide superior communication explaining City of Edmonton Cash Handling policies
• Hire is dependent upon a Police Information Check satisfactory to the City of Edmonton
• Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
• Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture
• Perform other related duties as assigned

The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here: https://bit.ly/3hd2d95

The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact Employment@edmonton.ca

Up to 1 permanent part-time and 1 permanent full-time position available

Hours of Work: 20.25 to 39 hours per week (Part-time position) and 40 hours per week (full-time position), Monday - Friday.8:00 am - 5:00 pm
The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
Salary: $22.361 - $27.765 (Hourly); $46,689.77 -$57,973.3200 (Annually)
Recruitment Consultant: RD/JF

Classification Title : Clerk II

Posting Date : Jul 25, 2023

Closing Date : Aug 01, 2023 11:59:00 PM (MDT)

Number of Openings (up to) : 2 - Permanent Full-time and Part-time

Union : CSU 52

Department : Service Innovation and Performance

Work Location(s) : 2nd Floor Edmonton Tower, 10111 104 Avenue Edmonton T5J 0J4