New Job Ontario Works Supervisor - Permanent Positions In Ontario

Ontario Works Supervisor - Permanent Positions
Ontario Works Supervisor - Permanent Positions

Ontario Works Supervisor - Permanent Positions

Company : City of Greater Sudbury
Salary : $6,600–$7,769 a month
Location : Ontario

Full Description

Job Description

Section: Social Services
Division: Children and Social Services
Department: Community Development
Initial Reporting Location: 199 Larch Street

Job Status: Permanent Positions

Affiliation: Non Union
Hours of Work: 70 hours bi-weekly
Shift Work Required: No
Range of Pay: Group 12 - $3,299.80 to $3,884.30 bi-weekly

The start date will follow the selection process.

This position is not eligible to work remotely

Main Function: To supervise employees delivering Ontario Works programs and services.

Characteristic Duties: Under the direction of the Social Services Program Manager.

1. Supervise designated teams and provide technical expertise. Delegate and distribute workload and other resources to staff.
2. Review and monitor the completion of applications for Ontario Works programs and services.
3. Review, monitor, and authorize, where required, the issuance of financial and/or employment assistance, in accordance with legislation, regulations, directives, local business procedures and case management plans.
4. Provide input into the development of performance measures and monitor the achievement of Ontario Works staff; coordinate the distribution of workload, delegate assignments to staff and deploy resources to ensure results are achieved.
5. Participate in human resource management, including: the hiring, training, promotion, or discharge of division personnel; perform annual performance appraisals and dispense discipline as required. Act as management representative at the first stage of the grievance procedure.
6. Facilitate special projects as required.
7. Develop policies and processes and provide input on programs and services to ensure effective customer service and efficient program delivery.
8. Review and maintain current knowledge of applicable legislation, regulations, directives, and local business procedures (e.g., Ontario Works, Ontario Disability Program).
9. May act as the section’s representative on community boards/agencies in a consulting or resource capacity as directed.
10. Develop and maintain a thorough working knowledge of City of Greater Sudbury’s (CGS’s) Safety Manual and applicable provincial legislation listed therein.
11. Performs other related duties as required.


Education and Training:
  • Successful completion of a community college diploma course in a relevant discipline (Social Work, Social Sciences).
  • Minimum of four (4) years of related social services experience including case managing and supervisory experience.
Knowledge Of:
  • CGS’s priorities.
  • Applicable legislation, regulations, and directives.
Abilities To:
  • Demonstrate supervisory skills.
  • Demonstrate specialist experience (e.g., counselling, agency liaison, program/case evaluation, experience in a performance-based environment, etc.).
  • Demonstrate problem-solving skills.
  • Manage conflict; mediate disputes; assist in reaching consensus.
  • Create and maintain enthusiasm and motivation for employees to pursue the section’s targets.
  • Understand and meet the needs of customers in accordance with the vision, mission, and broad policy objectives of CGS and the vision and mission of the division.
Personal Suitability:
  • Mental and physical fitness to perform essential job functions.
  • Excellent use of English; verbally and in writing.
  • French verbal and written skills an asset.
  • May require the use of personal or CGS vehicle on CGS business. Must be physically capable of operating a vehicle safely, possess a valid driver’s licence, have an acceptable driving record, and personal insurance coverage

Leadership Competencies:

Tactical Coordination and Direction (I)


Competency Definition


Level Definition

Shaping the Future


Take a creative approach to problems or issues, “think outside the box”, go beyond the conventional, and explore creative uses of resources.


Proposes innovative ideas

Judgment and Decision Making

Make sound decisions involving varied levels of complexity, ambiguity and risk.


Assimilates and interprets data to make competing decisions

Delivering Business Results


Work and communicate collaboratively within City of Greater Sudbury to create alignment within and across teams and groups.


Collaborates beyond one’s area

Customer/Citizen Focus

The desire to work closely with internal and external customers to meet and exceed their expectations.


Addresses underlying customer/stakeholder needs

Planning, Coordination & Execution

Plan and coordinate work to achieve desired results on a consistent basis.


Coordinates activities involving others within one’s team

Aligning People & Teams

Holding Self & Others Accountable

Hold others accountable to execute to high standards of excellence and hold themselves accountable to the same or higher standard.


Monitors performance and gives corrective feedback


Inspire others to work toward common goals by engaging and empowering them, and providing clarity and direction.


Optimizes team effectiveness

Enhancing Personal Effectiveness

Commitment to Continuous Learning

Continuously develop and enhance one’s own and others’ personal and professional skills, knowledge and abilities.


Models a learning orientation


Adapt and work effectively within a variety of situations, and with various individuals or groups.


Applies rules flexibly

Interpersonal Communication

Communicate effectively by reflecting on verbal and non-verbal behaviour, being attuned to the needs, perspectives and sensitivities of others and acting with them in mind.


Effectively uses empathy

Managerial Courage/Integrity

Acting with integrity, ensuring one’s actions are consistent with City of Greater Sudbury’s values and expectations.


Is publicly candid with the team, acting with integrity consistent with one’s beliefs

For more information on leadership competencies, please see our Leadership Competency Dictionary.

How To Apply

We must receive your resume before 11:59 p.m. on Wednesday, July 19, 2023. For those providing a French language resume, please also include an English version.

  • Follow the step by step application process.
  • Ensure you attached a cover letter and resume. Acceptable file types are:
    • .doc
    • .docx
    • .txt
    • .pdf
    • .rtf
  • Upon submission of your application, you will get a confirmation on the screen that your application has been successfully submitted. You will also receive an e-mail confirmation to the e-mail address on your profile.

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

Live outside Canada or new to Canada?
The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (

Contact Us:
For technical difficulties, issues, questions or accommodations with an application made online email [email protected]