New Job Judicial Desktop Support Analyst, Court Of Appeal In Saskatchewan
|Judicial Desktop Support Analyst, Court of Appeal|
Judicial Desktop Support Analyst, Court of Appeal
Company : Government of Saskatchewan
Salary : $5,097–$6,248 a month
Location : Saskatchewan
The Court of Appeal for Saskatchewan is seeking a highly motivated and positive individual for the position of Judicial Desktop Support Analyst.
The Court of Appeal for Saskatchewan is the highest level of court in Saskatchewan and hears appeals from the Court of King’s Bench, Provincial Court and certain tribunals. As the Judicial Desktop Support Analyst, you will be responsible for providing technical support for the Court’s judges and support staff.
Reporting to the Senior Information Technologist, Court of Appeal, you will:
- Provide tier one and tier two support to the Court of Appeal judges and support staff;
- Image, deploy and configure new computers and install various software applications;
- Manage end-user devices (laptops, desktops, dictation units, printers, mobile phones, etc.);
- Modify, expand, support and upgrade computer applications, systems and hardware for the Court including the Court’s case management system and e-filing platforms;
- Manage and support Office 365 tenant including email and file services for judges and support staff;
- Manage and support the various server infrastructure within the Court of Appeal network;
- Manage and support the various Court of Appeal networks and components, including switches, routers, security appliances and access points;
- Manage and support the backup and archiving solution within the Court of Appeal network; and
- Develop relationships with the judges and support staff in order to provide support on the various technologies utilized by the Court.
To qualify for this position, our candidate of choice will have:
- Knowledge of applicable current desktop, network and server operating systems;
- Knowledge of hardware and peripherals such as desktops and laptops, personal and network printers, network hardware components and protocols, tablets, and mobile devices;
- Knowledge of network infrastructure hardware support including servers, network equipment, security appliances, wireless access points and storage components;
- Knowledge of Microsoft 365 platform including but not limited to MS Office Suite, Email, Azure Active Directory, Microsoft Endpoint Manager, and the various Azure services;
- Knowledge of disaster recovery planning and support for IT services;
- Knowledge of collaboration technologies such as Webex and MS Teams;
- Strong written and oral communication skills;
- Demonstrated technical and problem solving skills;
- Excellent organizational skills; and
- Utmost discretion and judgment in dealing with confidential information.
You will have the ability to:
- Identify, clarify, and diagnose technical hardware, software, and network service problems, determine the cause of the issue and provide workable solutions in a reasonable time frame;
- Collect relevant data, analyse problems, identify trends and issues and develop and recommend solutions or approaches to improve IT service delivery;
- Make constructive suggestions, prepare for problems and opportunities in advance, create novel solutions and respond to situations as they arise with minimal supervision;
- Work independently and as part of team, assess and adjust work priorities to meet required objectives in consideration of deadlines to deliver services for the Court; and
- Build positive work relationships.
The successful candidate will have a Bachelor of Science in Information Technology along with 3 to 5 years of experience working in a systems administrator role (or an equivalent combination of education and experience).
Appointment will be made by Order-in-Council.