New Job Isl 21R - Technical Analyst - Closing Date Extended In British Columbia

A great opportunity to take the next step in your career

The Information Services Division are technology leaders, planning and delivering successful solutions with information management and information technology (IM/IT) services to both the Ministry of Social Development and Poverty Reduction and the Ministry of Children and Family. The division also provides IM/IT resource planning, decision-making, project and issues management, security and privacy functions, and desktop support. Our guiding principle is to promote a service delivery culture that is respectful, fosters positive relationships, and promotes creative problem solving with all our staff and partners in the Social Sector.

The Technical Analyst provides coordination and expertise in installing, testing, tuning upgrading and maintaining shared systems software and hardware, including providing 2rd Tier problem resolution and senior technical guidance to ministry IT staff, users, customers and vendors for line of business applications and hardware.

Job Requirements:

• Diploma, certification or equivalent in the computer science field plus a minimum of 2 years *related experience; OR, other related education and a minimum of three (3) years *related experience
• An Equivalent combination of education and *related experience may be considered.
  

• Related experience must include ALL the following, to equal three (3) years or more of experience:

• Experience in assessing customer requirements, developing and implementing technical and business solutions.
• Experience providing tiered technical customer support.
• Experience working in a high volume, fast paced service delivery environment (for example, Service Desk, Workplace Technologies).
• Experience applying ITIL best practices.

Preference may be given to applicants with one (1) or more of the following:

• Experience working in the Social Sector.
• Experience working with SQL and other scripting languages.
• Experience submitting and reviewing fulfilment requests in a ticket management system (e.g. ServiceNow, Remedy, Jira).
• Two (2) or more years experience in the IM/IT sector.
  

For questions regarding this position, please contact Dave.Jenkins@gov.bc.ca.

About this Position:
One (1) position available.
Flexible work options are available; this position may be able to work from home a few days a week subject to an approved telework agreement.
This position can be based out of any of the Ministry of Social Development and Poverty Reduction office location(s) listed above.
An eligibility list may be established for future permanent and temporary vacancies.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:

Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:

A Criminal Record Check (CRC) will be required.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.