New Job Computer Support Technician In Ontario

Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization.

We are looking for a Computer Support Technician to support our Client Service Centre (CSC). The Computer Support Technician would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.

The incumbent will be highly involved in the NRC IT equipment life cycle which includes receiving new equipment, applying images and completing the base configuration on computers, setup of mobile devices, distributing computers across NRC, retiring obsolete equipment and maintaining the IT hardware and mobile inventories.

The incumbent will also be involved with providing tier 1 hardware support, which involves gathering information from the client, analyzing the situation, and providing basic troubleshooting procedures before escalating to tier 2 support.

KEY ACTIVITIES in the context of the P/B/I IT integrated infrastructure:

• Image computers as per profile requirement.
• Tracking and registering computers and peripherals into a configuration management database (CMDB).
• Implement and enforce PC management standards and policies.
• Assist in the creation of, and maintain up to date procedures and guidelines on how to manage and configure IT equipment.
• Verify if equipment has been received correctly.
• Solve computer hardware and mobile device problems.
• Keep up to date with current technological trends in computers.
• Preparing and shipping orders to personal and on-site locations.
• Pre-deployment testing, troubleshooting, and technical diagnosis of new/existing computers.
• Support and manage Mobile Devices.

Screening Criteria

Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:

Education

Certificate or college diploma in computer science or a related field.

Candidates who possess an equivalent combination of training and experience may be considered.

For information on certificates and diplomas issued abroad, please see Degree equivalency

Experience

• Experience with desktop software or hardware imaging technologies.
• Experience with computer hardware components assembly.
• Experience with mobile phones (iOs / Android).
• Experience with software and driver installation, troubleshooting, and configuration.
• Experience using ticket tracking systems such as Axios Assyst.

Condition of Employment

Reliability Status

Language Requirements

English or Bilingual Imperative BBB/BBB

Information on language requirements and self-assessment tests

Assessment Criteria

Candidates will be assessed on the basis of the following criteria:

Technical Competencies

• Strong knowledge and ability to install computer hardware and peripherals, including Windows-based desktop PCs, laptops, tablets as well as manage mobile devices.
• Ability to install and configure productivity software.
• Ability to use reasoning and problem solving skills.
• Ability to work concurrently on various projects.
• Good knowledge and ability to install, configure, and maintain Windows 10 operating system and system drivers.
• Good knowledge of processes around imaging software or hardware, inventory and asset management and change management concepts.
• Excellent time management skills to allow prioritization of service requests coming from clients with competing deadlines.

Behavioural Competencies

Competency Profile(s)

For this position, the NRC will evaluate candidates using the following competency profile(s): Technology Support

Relocation

Relocation assistance will be determined in accordance with the NRC's directives.

Compensation

From $58,632 to $75,385 per annum.

In addition, the incumbent in a bilingual imperative position will receive the Bilingualism Bonus of $800 per year.

An incumbent occupying a position within the CS Group is currently entitled to receive a terminable allowance of $139 per month.

NRC employees enjoy a wide-range of competitive benefits including comprehensive health and dental plans, pension and insurance plans, vacation and other leave entitlements.

Notes

• A pre-qualified list may be established for similar positions for a one year period.
• Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
• The incumbent must adhere to safe workplace practices at all times.
• We thank all those who apply, however only those selected for further consideration will be contacted.