New Job Clk 12R - Intake Administrator In British Columbia
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| CLK 12R - Intake Administrator |
CLK 12R - Intake Administrator
Company : BC Public Service
Salary : $52,803–$59,608 a year
Location : British Columbia
Full Description
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
Richmond, BC V7C 4M9 CA
A great opportunity to take the next step in your career!
The Workers’ Advisers Office (WAO) is a branch of the Ministry of Labour. The mandate of the WAO is found under section 350 of the Workers Compensation Act. The WAO provides free and independent advice, assistance, representation to workers, their dependents, and stakeholders on workers’ compensation issues. The WAO Intake Administrator (IA) is the first point of contact for clients.
The Intake Administrator position reviews and analyzes client complaints and provides information, advice and direction on the next steps a client needs to take in the claim or formal appeal process, including what documentation and evidence may be required to substantiate the claim. The role also provides information about a client’s rights and options and assists advisers in managing information requirements and documentation for client files.
Job Requirements:
- Grade 12 graduation or equivalent
- One (1) year experience providing administrative and clerical support to others in a team environment.
- One (1) year experience answering a multi line switchboard, or a call center type phone line.
- Experience with word processing.
- One (1) year of experience communicating and intervening appropriately with clients who are. Catastrophically injured, angry, depressed and/or suicidal and diffuses volatile situations effectively.
Preference may be given to applicants with:
- Experience and/or training in conflict management
For questions regarding this position, please contact Heather.Calabrase@wao-bc.org
About this Position:
An eligibility list may be established to fill future temporary and permanent vacancies.
This position can be based in any of the following Ministry of Labour offices: Nanaimo, Kelowna, and Richmond.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.
The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.
Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.
Additional Information:
A Criminal Record Check (CRC) will be required.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.