New Job Manager, User Experience In Ontario

Manager, User Experience
Manager, User Experience

Manager, User Experience

Company : Canada Post - Postes Canada
Salary : Details not provided
Location : Ontario

Full Description

Job Requisition Id: 170441
Business Function: Product
Primary City: Toronto
Other Location(s):
Province: Ontario
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level: CPMGA02
Number of Vacancies 1
Job Closing Date (MM/DD/YYYY): 07/02/2023

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

Job Description

The Manager, User Experience leads the design on a variety of projects focused on customer-facing digital applications. The manager works with the UX management team to advocate for our users in strategic and tactical discussions, informs and incorporates business requirements alongside technical constraints to create an optimal user experience. Collaboration with product Managers, developers and business stakeholders are central to the role. The manager is responsible for delivering a unified, cohesive user experience across our consumer products and services to support and reinforce Canada Post’s vision, brand, and business growth.

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, User Experience.

  • Collaborating closely with experts in Products and Services, leads the ideation and design of the user experience for customer-facing digital applications, from concept to final product.

  • Leads the interaction design processes, from sketching to prototyping, and facilitates collaborative design discussions, advocating for best-in-class user experiences. Facilitates discussion with key consumer stakeholders to gain agreement on proposed designs and provides input to the technology team in translating the UX vision into a functional user experience.

  • Works with our user researchers to gain qualitative and quantitative insights while working with product managers to develop the user experience strategy. Possesses the ability to implement improvements based on research findings and business strategy.

Job Responsibilities (continued)

  • Engages product managers, developers, the executive team, and others across the organization to build awareness and understanding of the benefits of UX.

  • Contributes to the growth of design and user experience at Canada Post; leads a Community of Practice, evolve shared team resources, and contributes to the hiring and onboarding practices at Canada Post.

  • Manages and leads a team of professionals in a manner that promotes corporate values and leadership behaviours. Engages and coaches team members, enables them to optimize their role and contribution to the business and provides opportunities for professional development.



  • College or University degree in Design, HCI, or another related discipline. In lieu of degree, relevant combination of education and industry experience.


  • 3 to 5 years’ experience as a senior member of a design team

  • 2 to 3 years’ experience leading design projects or teams

  • Portfolio of interaction design or UX-focused work samples for web and mobile applications

  • Experience with user-centered design patterns and methodologies

  • Experience designing digital products for business to business and consumer-facing contexts.

Other Candidate Requirements

  • Experience designing for mobile (iOS and Android)

  • Deep knowledge of current design and technology trends and a demonstrated ability to parse industry trends and turn them into realistic solutions that fit the organization

  • Knowledge of modern development methodologies and front-end frameworks

  • Ability to work in a rapidly changing, high-growth environment

  • Ability to manage multiple and competing work priorities, demands and changes

  • Ability to work closely with stakeholders and communicate effectively

  • Committed to learning and expanding professional and technical knowledge

  • An understanding of user-behaviour analytics and experience using data to inform design decisions.

  • Familiarity with Canada Post’s website, services and business goals

Other Information

Safety Sensitive Positions

This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.

Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Conflict of Interest

The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

Important Message

Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Our signature behaviours

Make the call – We’re empowered to make decisions, respectfully challenge the status quo, and support others to do the same.
Know the destination– We understand Canada Post’s strategy and goals and how we contribute to them, and we move forward with open minds when exploring new approaches. Deliver for others – We take pride in doing our personal best, demonstrate care for others, and support and encourage them to reach their potential.
Ignite our pride– We play a role in making Canada stronger by celebrating who we are, the communities we service, and issues that matter.

Our values

Our Values have three dimensions: “We matter as individuals, We matter to one another, We matter to our country”
I earn the trust placed in me every day, and I trust that my safety and well-being are everyone’s top priority.
We do our best work when we trust each other.
We value the trust Canadians have in us, and understand it is earned with every decision and interaction.
I understand respect is the foundation of a successful workplace.
We respect each other as colleagues and treat each other as we would like to be treated.
We respect our country and the communities we serve, and understand we have a responsibility to be a positive force for change.
I challenge myself to safely deliver every day because what I do matters.
We are a network of people, united by what we accomplish and deliver together.
Delivering a stronger Canada for Canadians is at the heart of what we do