New Job Edmonton Fire Rescue Emergency Communications Specialist In Alberta

Edmonton Fire Rescue Emergency Communications Specialist
Edmonton Fire Rescue Emergency Communications Specialist

Edmonton Fire Rescue Emergency Communications Specialist

Company : City of Edmonton
Salary : $29.33–$50.28 an hour
Location : Alberta

Full Description

Edmonton Fire Rescue Emergency Communications Specialist
Job Number : 46604

No two days are ever the same!

ECS Recruitment 2023 -

Edmonton Fire Rescue Services (EFRS) requires Emergency Communications Specialists (ECS) to be the crucial communications link between Edmonton Fire Rescue Operations and the citizens of Edmonton. You will take numerous critical calls from the public each shift and ensure each is treated with the same urgency, professionalism and respect. You will work on a dynamic team of highly skilled communicators and will demonstrate ongoing dedication to learning from the challenges faced in each call. We are looking for adaptable, trustworthy individuals with strong multi-tasking and attentive listening skills. EFRS Emergency Communications Specialists work in a high-paced environment. They deal with potentially emotionally charged calls that may be traumatic, violent and disturbing; emotional and psychological resiliency is a must. The successful candidate must commit to working shift work, long hours and understanding the impact of emergency services work on family and personal life.

In this role, you will:

  • Represent the City of Edmonton in a professional and respectful manner
  • Receive, evaluate and prioritize emergency calls using strict fire protocols and deploy the appropriate resources
  • Provide callers with appropriate Pre-arrival and Post-dispatch Instructions as per specific protocols
  • Direct the deployment of emergency apparatus
  • Provide communications, liaison services, operational support, and inter-agency coordination
  • Keep up to date with all Standard Operating Procedures, directives and guidelines
  • Perform other duties as assigned
  • High School Diploma or equivalent with a minimum of 2 years experience in a relevant communications centre - OR-
  • An Emergency Response Communication Certificate from a recognized post-secondary institution with a minimum of 6 months experience in a relevant communications centre
  • Must complete National Academy of Emergency Dispatch (NAED) Emergency Fire Dispatcher (EFD) certification within one (1) year of the start date
  • Basic Rescuer CPR certification
  • Ability to provide timely, accurate, professional customer-oriented teamwork services while multi-tasking in a high volume, high-stress work environment
  • Must demonstrate extensive knowledge of the City of Edmonton streets, roads, major routes, and commonplace locations
  • Applicants will undergo geographical, behavioural, multi-tasking and resiliency screening
  • Display the ability to effectively operate the Computer Aided Dispatch system and related interfaces systems in a fast-paced work environment
  • Excellent communication (both verbal and written) and problem-solving skills with familiarity with fire operational and medical terminology
  • Ability to work 10 and 14-hour shifts on a 24/7 rotating basis
  • Proven reliability with a consistent record of attendance at work
  • Work effectively in a team environment and the ability to multitask from a customer service perspective
  • Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position; there may be a cost associated with this requirement
  • Valid Alberta Class 5 driver's license (or provincial equivalent)
  • Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit
  • Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit
  • Applicants will be tested

The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here:

The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact [email protected]

Up to 6 permanent full-time positions

Hours of Work: 42 hours per week

Salary: $29.334 - $50.282 (Hourly); $64,311.860 - $110,238.260 (Annually)

Talent Acquisition Consultant: RD/MZ

Classification Title : Emergeny Communication Specialist
Posting Date : Jun 29, 2023
Closing Date : Jul 20, 2023 11:59:00 PM (MDT)
Number of Openings (up to) : 6 - Permanent Full-time
Union : EFFU
Department : Fire Rescue Services
Work Location(s) : 200, Fire Station 42, 10539 105 Street NW Edmonton T5N 2P5